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We are looking for an Assistant Regional Manager, Disability Services.
The Assistant Regional Manager Disability Intervention Services is to provide supervision, coaching and support to the team of Rehabilitation Consultants affiliated with the Edmonton Disability Management Services Office to ensure the provision of consistent, high quality and cost effective service delivery.
We will be accepting applications throughout Edmonton and surrounding area (or willing to relocate) as the position will be Edmonton based.
Ensuring the efficiency and cost effectiveness of the day to day services provided by the team of Rehabilitation Consultants.
Coaching, supervision, and performance management of the Rehabilitation Consultants on the team.
Recruiting of new staff, and oversight of new staff development throughout the orientation, training and mentoring period.
Assessment of individual staff development needs on an ongoing basis.
Acting as a technical expert to the team on medical coordination and disability management issues.
Ensuring that the Rehabilitation Consultants understand and follow Great-West Life's claims philosophy and practices.
Assisting the Rehabilitation Consultants to develop realistic, cost-effective rehabilitation plans.
Reviewing and approving the Rehabilitation Consultant's rehab plans/expenses according to the authority approval process.
Ensuring effectiveness of the quality program which involves the completion of Quality Program reviews (assessing plan cost effectiveness, timeliness, and duration of interventions by local Rehabilitation Consultants’); and identifying areas of development that require further coaching.
Monitoring data and reports on Disability Intervention Services effectiveness and individual Rehabilitation Consultant’s statistical results related to service standards.
Communicating to the local Rehabilitation Consultants regarding new initiatives affecting the Disability Intervention Services and Disability Management Service organizations.
Working in collaboration with all staff of the Disability Management Services Office, as well as the staff from the Group Sales Office.
Participating in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives impacting claims and Disability Intervention Services.
Promoting/supporting return to employability meetings within the Disability Management Services Office management team.
Promoting Disability Intervention Services with customers, and managing the customer/client relationships affiliated with the Edmonton Disability Management Services claims operation.
Providing input into issues as a member of the Disability Intervention Services management team.
Qualifications and Competencies:
Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as in a licensed health care provider
Five to seven years’ experience in the insurance rehabilitation or the field of disability management
CCRC or RRP designation or pursuing a designation
Proven leadership skills
Strong interpersonal and communication skills
The position will be required to work out of the Edmonton Office
Valid driver's license and vehicle are necessary when required to travel to client meetings and for operational oversight
Be your best at Canada Life- Apply today
We are one of Canada's top 100 employers!
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted