Home Delivery Counter, Part Time (12-20 hrs/wk or 20-34 hrs/wk)
Vancouver, BC
Home Delivery Counter Co-worker, Part Time (12-20 hrs/wk or 20-34 hrs/wk)

Position Description:
From the in-store Home Delivery Counter, facilitate the delivery of customer purchases as scheduled, accurately and without damage to strengthen IKEA’s position as the best home furnishing store. Flexible schedules are available with 2 hours brackets: 12-20 hrs/wk or 20-34 hrs/wk.

Responsibilities will include:
Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
Identify customer delivery and assembly needs prior to processing orders & minimize wait times by accurately entering complete orders.
Thank the customer, offer a friendly closing and invite them back.
Clearly label all products as per order details and place all delivery goods in the designated area always operating your area at IKEA Commercial Review standards.
Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape.
Ensure timely and accurate delivery of customer merchandise.
Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer.
Communicate customer comments about our Home Delivery service to management.
Adhere to inventory control and safety and security procedures.
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
Assume responsibility for other tasks and projects as they occur

Key requirements & qualifications for this position:
Proactive and courteous customer approach.
Interest in home furnishings.
Good communication skills.
Willingness to share your knowledge and learning.
Problem-solving skills.
Computer aptitude.
Ability to lift 100 lbs. (50 kg) on a regular basis.
Daytime, evening & weekend availability is a must.

Benefits & Working Environment:
Subsidized meals
Uniforms provided
Co-worker discounts
Health & RRSPs

Other information:
Candidates must be able to work evenings & weekends in a fast paced retail environment
Candidates must successfully complete a national background check
Candidates must have access to a vehicle, as this position requires co-workers to travel from our main store to out secondary warehouse location, 10 minutes drive away.