Life at Cineplex:
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.
Learn more about our businesses through the links below.
Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE
Inclusion & Diversity
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Our Guest Service Representatives are a friendly and enthusiastic team of active listeners who communicate deep care and compassion as they efficiently respond to customer inquiries, requests, and service concerns in a professional manner, whether on the phone, over email, social media, or via chat. Expert at quickly diagnosing opportunities to offer information and empowered to deliver first-time solutions that result in satisfied customers, they are the calm in the face of the storm when needed and know when an escalation is the best action to take.
As a Guest Service Representative reporting to the Guest Services manager, you’ll receive comprehensive, in-depth online training in a fun, team-focused, collaborative environment to be the voice of the Guest. You’ll document feedback, inquiries, and concerns through the ticket management system, ensuring information can be shared with business leaders to improve the experiences we provide. With flexible hours of operation covering days, weekends, late evenings and holidays across time zones from coast to coast, the shift-based working environment offers you a high degree of scheduling flexibility, and the opportunity to work from home or from one of our Cineplex locations across Canada.
A year from now, you’ll know you’ve been successful when:
Able to thoughtfully and accurately handle a variety of guest enquiries across all our channels (phone, email, chat)
Able to consistently meet our desired timelines to respond our guests
Receive consistently strong feedback from guests on quality and timeliness of service and support delivered
You know when to escalate to your managers when more support is required to help resolve issues
What You Need
Superb oral & written proficiency in English is required.
High school diploma (a post-secondary certificate or diploma would be an asset)
Proficiency in Microsoft Word, Excel and Outlook.
Your own computer and a dependable, high speed internet connection
Who You Are
You have a positive attitude and serve others with understanding, respect, and care.
You respond to challenging situations in a friendly, helpful, and calm manner
You are professional, with prompt attendance records and a reliable work ethic
You are organized, and can prioritize multiple tasks while meeting and/or exceeding deadlines
You’re willing to learn
What Sets You Apart
Experience working in a call center and/or remote call center environment
Experience working in a theatre or knowledge of theatre operations is an asset.
Experience and/or knowledge of working with consumer loyalty programs
Additional language proficiency (oral and written) in French and/or Spanish preferred
We are pleased to offer flexible work options for this position. This role has the option to work out of a Cineplex location(s) and/or to work remotely from home at Cineplex’s sole discretion. Such options are subject to change as required for business purposes.
Cineplex is committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at firstname.lastname@example.org.
Interested applicants please apply today.
While we appreciate all interest, only those candidate selected for an interview will be contacted.
No Agency Calls Please
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