The Director, Warehouse Operations oversees the effective and efficient operations of MTE Edmonton Warehouses. This includes leadership of operational staff across all aspects of Supply Chain Management, Warehouse Management, and Production. This Director maintains compliance with all of MTE policies, procedures, quality and operational standards and leads Operations in alignment with business goals. Collaboration across all departments such as Customer Service, Sales, Human Resources, IT and others to facilitate timely, accurate, and efficient customer service is a must. This Director will develop and manage external relationships with suppliers, vendors, 3PL’s and industry consortiums to ensure seamless and cost-effective operations.
Location: M1 Warehouse - 14627 128 Ave NW, Edmonton, AB
Key Responsibilities:
- Focus warehouse operations on top level performance to ensure:
- Extremely high levels of accuracy in all KPI target areas, particularly those important to the client
- Proper utilization of systems, standard operating procedures and scope of work definitions
- Deliver the budgeted net income for the Company and provide analysis and recommendations for improvement.
- Manage workforce planning and resourcing by partnering with the HR department for staffing requirements; ensure that strong retention strategies are utilized, all new employees are properly oriented, training and performance coaching is provided. Analyze appropriate data to help with best use of all resources.
- Partner with the Customer Service team to provide fast, responsive service with extreme accuracy in all transactions at a target 100% accuracy goal, with excellent relationships and demonstrable values to existing clients.
- Develop and execute strategic plans for the distribution center in alignment with company goals and objectives. Identify opportunities for improvement and implement initiatives to enhance efficiency and productivity.
- Proven track record of developing warehousing footprint and strategy through effective space management, maximizing revenue per square foot.
- Ensures accurate inventory, security and safeguarding client inventory and all Company assets, minimizing chargeback claims/
- Lead warehouse teams in execution of daily operations, including improving efficiency of tasks and management of warehouse resources. Manage efficient use of time, maximizing revenue per labour hour. Cultivate excellence in supervision and operational leadership at all levels; promote collaboration between the Warehouse and Customer Service teams ensuring efforts are focused to mutually serve the client and their end-user customers with a high level of excellence.
- Ensure Company Policies, SOPs and SOWs (work methods) are understood and are regularly inspected for compliance.
- Ensures optimal effectiveness and production through effective use of inventory software specifically warehouse management, inventory procurement and management.
- Ensure warehouse teams are adhering to organizational safety protocols.
- Analyzes trends in technology to create efficiencies in warehousing.
- Establish and maintain a culture of continuous improvement by working with cross functional teams in multiple projects resulting in measurable cost savings in warehousing management.
- Manage relationships, contract and pricing agreements with warehouse providers
Operation and Process:
- Ensure client requirements are prioritized, and that resources are aligned to achieve expectations.
- Monitor daily/weekly activity to ensure work is being completed effectively, assist supervisors/managers with workload planning, make sure all deadlines are achieved.
- Inspect performance for 100% WR & BOL accuracy, and for 100% on-time completion of work.
- Reduce labor levels content by identifying productivity improvements that can be achieved through better execution, enhancing training/coaching, and by using best-practices and improved systems/equipment/technology.
- Inspect processes such as inventory cycle counting, locator maintenance, appointment log, quarantine log, and claims log, and ensure offside issues are investigated and resolved promptly.
- Manage the RAIDE non-conformance and incident reporting process; ensure corrective and preventative actions are applied, ensure progressive discipline is managed effectively, and develop preventative actions for continuous improvement.
Clients and Business
- Participate in developing new business opportunities and be a strong advocate and promoter for the business.
- Communicate with Business Development Manager on existing client issues, reporting changes noted.
- Ensure that the no revenue leakage exists, and warehouse and customer service work together to capture all revenue streams (from WR’s completions, extra-charge memos, and from time & space measurements).
- Recognize and develop potentials for business diversification and new service offerings for future growth in both revenue volume and profitability.
People
- Inspect and ensure that manpower cost/ratios are within targets relative to the work volume, and ensure supervisor/foreman are making necessary adjustments to hours utilized.
- Inspect that all HR practices and policies are observed, understand the requirements of the union CBA, and ensure that warehouse supervisor/foreman are following the guidelines for work assignments, overtime and seniority entitlements.
- Develop people and their careers; provide guidance for employee relations including counseling for career and succession planning, training/cross-training, and conflict resolution. Provide supervisors and managers with coaching and guidance to develop the next generation of leaders within the business unit.
- Ensure that daily and weekly meetings are conducted to keep warehouse and customer service focused and communicating effectively and inspect that warehouse supervisor/foreman are communicating efficiently with their warehouse teams on a very regular basis.
Facilities, Equipment and Safety
- Work with Safety Manager to cultivate practices and procedures to ensure a safe work place; reducing WCB premiums and complying with client required safety criteria.
- Ensure all food products are protected by ensuring the GMP program is reviewed, trained, managed, maintained and inspected to ensure that food products are protected from Food Safety risks as identified in the Food Defense Vulnerability Assessment.
- Monitor the purchasing process, provide approvals as directed by policy limits.
- Manage all physical assets, provide support to warehouses for maintenance logs/recaps, inspect that preventive maintenance programs are effective, and provide recommendations for new/replacement assets.
- Inspect the maintenance program for all buildings. Ensure that inspection processes are performed, facility binders are maintained and comply with company standards, and that controls are in place to manage all facility contractors and scheduled maintenance programs.
- Inspect housekeeping for property and equipment, and ensure standards set by senior management are met.
- Ensure security of building and property is always maintained. Act on security threats immediately.
General
- Prepare and submit all required reports on time and accurately.
- Be an advocate for continuous improvement and provide management with recommendations for changes. Accept direction from management and be the driver for improvement in all areas of the business.
- Review monthly financial reports, provide analysis, and submit recommendations for strategic actions that will improve future results. Conduct quarterly costing reviews of each client account with the Business & Client Development Manager and supporting staff and recommend strategic actions to improve future results.
- Participate in management meetings and leadership meetings as requested.
- Participate in the annual budget preparation process, for revenue and cost alignment.
- Other tasks, duties and activities as assigned by the Chief Operating Officer, from time to time.
Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best!
A comprehensive benefit plan, contribution pension plan, paid vacation, learning and development, an employee assistance program, and free parking.
We thank all applicants for their interest however only those selected for an interview will be contacted!
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Language:
- Fluent English (required)
Work Location: On the road
