Job Summary
Join our dynamic automotive team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this pivotal role, you will act as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring clear communication between clients and our skilled technicians. Your energy and dedication will help streamline service processes, promote upselling opportunities, and foster long-term customer loyalty. This paid position offers a fantastic opportunity to combine your passion for automobiles with outstanding customer service skills in a fast-paced, rewarding environment.
Duties
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
- Explain repair recommendations clearly, providing detailed information about necessary services and costs
- Coordinate with technicians to prioritize repairs and ensure timely completion of work
- Upsell additional services or maintenance based on customer needs and vehicle history to maximize dealership revenue
- Handle cash transactions accurately, including processing payments and issuing receipts
- Maintain detailed records of all service orders, customer interactions, and vehicle histories
- Follow up with customers post-service to ensure satisfaction and address any concerns promptly
Skills
- Proven dealership experience with a strong understanding of automotive repair processes
- Mechanical knowledge gained through mechanic experience or technical training
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Sales aptitude with a knack for upselling services in a consultative manner
- Ability to handle cash transactions accurately and responsibly
- Familiarity with automotive systems, repair procedures, and parts inventory management
- Strong organizational skills to manage multiple customer interactions efficiently
Embark on a career where your automotive expertise meets exceptional service delivery! We value energetic professionals who are eager to grow within a supportive team environment. If you’re passionate about cars and dedicated to creating memorable customer experiences, we want to hear from you!
Pay: From $20.00 per hour
Benefits:
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
