9255 Woodbine Avenue, Markham, Ontario, L6C 1Y9
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
Articulate company rewards (PC Optimum) and any promotional events
Develop and maintain working knowledge of customer needs/issues and industry trends
Participate on project teams, driving integrated services and case management
Effectively communicate with internal and external customers
Consult with and provide seamless backup to more senior Customer Service Representatives
Skills, Knowledge & Education:Skills:
Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
Possesses excellent verbal and written communication skills as well as strong telephone manner
Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
Education & Job Knowledge:
Holds a High School Diploma
Basic knowledge in all categories and vendor training in:
Diagnostic & Therapy
Daily Living Supplies
Supports & Braces
CPAP/Respiratory (depending on location)
Basic knowledge in Customer Relations Management program
Health & Safety Certification
Compression (Sigvaris) Training – offsite
First Aid Training – offsite and if applicable
Understanding of MMS functions
0 – 2 relevan t experience (retail preferred)
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.