About the Role
Prozus is seeking a Calgary-based Multidisciplinary Technical Coordinator & Key Account Manager to serve as the single accountable owner for technical delivery, client satisfaction, and account growth with one of our key pipeline clients.
This is a multidisciplinary role for an experienced technical specialist who will be embedded within the client's organization, systems, and day-to-day operations. In this role, you will be the main focal point and communication hub between Prozus, the client, and the workshare team.
The role will be required to review and apply redline markups across civil, mechanical, and electrical drawings while managing client relationships and coordinating closely with our offshore workshare team.
As a key Prozus employee and company representative, this role will operate within the client's organization to:
- i. Identify changes in scope, priorities, or new business opportunities
- ii. Maintain regular reporting duties to Prozus internally
- iii. Lead the technical execution of the as-building project requirements
- iv. Work closely with the client while nurturing, developing and growing the Prozus-client relationship as the key account lead
While this position is responsible for managing the key account relationship and coordinating the execution of the project needs, it is neither a pure drafting nor a pure management role. You will:
- work hands-on in AutoCAD across multiple disciplines
- review work from team members including deliverables produced by the Prozus workshare group
- resolve workshare-generated RFIs (Requests For Information) directly with the client
- flag items requiring formal engineering input
Engineering design and professional sign-offs remain with the client's engineering partners. Your focus is to maintain accurate, traceable execution, technical oversight, and solid, consistent delivery of client projects.
Key Responsibilities
● Account & Client Relationship Management:
Act as the primary technical point of contact for the client's project and Drawing Control (DC) teams. Build trust, maintain client satisfaction, and identify opportunities to expand Prozus's scope through regular reporting internally.
● Technical Execution & As-Building:
Review and apply redline markups across civil, mechanical, and electrical construction drawings (AutoCAD.DWG), tracing each change to its source package and across referenced/downstream sheets.
● Technical Oversight & Escalation:
Distinguish content markups from administrative changes. Identify markups with potential downstream engineering impact (e.g., interlocks, capacity, piping clashes, hazardous areas) and propose practical resolutions to client engineering teams.
● Workshare Leadership & Quality Assurance / Quality Control (QA/QC):
Translate client requirements into clear instructions for our workshare team, review their output for accuracy against client expectations, and execute QA/QC reviews per Prozus's Gate 1/Gate 2 pre-delivery workflows.
● Process Improvement & Records:
Prozus Canada | Job Description_Multidisciplinary Technical Coordinator & Key Account Manager (Draft) Maintain revision logs, issue records, and title block accuracy. Assist in transitioning processes locally and improving review workflows.
● Site & Office Collaboration:
Travel to the client's Edmonton office or terminal sites when required for walkdowns, meetings, or technical coordination.
Requirements
● Experience: 5+ years of multidisciplinary drafting and drawing execution (civil, mechanical, electrical) within pipeline, terminal, or industrial facility environments.
● Technical Proficiency: Hands-on expertise in AutoCAD and experience working with master markup packages, revision controls, and complex drawing sets.
● Client & Team Leadership: Proven ability to communicate directly with client teams, author clear RFIs, and guide workshare drafting teams across varied time zones.
● Location & Authorization: Must be legally authorized to work in Canada, based in Alberta (Calgary office), with willingness to travel to Edmonton as needed.
Software & Technical Skills
● Required: AutoCAD, Bluebeam Revu (or equivalent PDF markup software), Microsoft Office.
● Assets: Civil 3D, Plant 3D, MicroStation, Navisworks, document control platforms (ProjectWise, Aconex, SharePoint EDMS).
● Technical Knowledge: Strong understanding of industrial drawing conventions (plot plans, single-lines, layouts, hazardous area classifications), pipeline drafting standards (IFR, IFC, As-Built), and CSA / Canadian oil and gas drafting practices.
Preferred Qualifications
● Certified Engineering Technologist (CET) designation or related technical background.
● Prior client-facing experience with major midstream/pipeline operators in an AEC (Architecture, Engineering, and Construction) environment.
● Proven track record of proposing constructive technical solutions rather than solely flagging issues. Work Arrangement, Compensation & Benefits
● Work Arrangement: Full-time hybrid role based out of Calgary, AB, with office days, remote flexibility, and periodic travel to Edmonton terminal sites.
● Growth & Incentives: Positioned at the center of a rapidly expanding account, offering performance-based incentives tied to account retention, delivery excellence, and growth.
● Benefits Package: Dental care, vision care, life insurance, flexible working schedules, and dedicated professional development support.
Language: English required
Work Location: Hybrid, Calgary, AB, with travel to Edmonton, AB as required
Pay: $85,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Paid time off
- Vision care
Application question(s):
- Are you legally authorized to work in Canada without employer sponsorship?
- Are you currently based in Calgary, Alberta, or willing to relocate to Calgary, Alberta?
- Are you willing to travel to Edmonton as needed?
- Have you worked across civil, mechanical, and electrical drawings?
- Have you reviewed and incorporated redline markups into complex drawing packages?
- Have you communicated directly with clients and resolved RFIs?
Experience:
- AutoCAD: 5 years (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Calgary, AB
