RouteThis is a region of Waterloo success story whose time has come to level up and we’re on a mission to help companies intelligently automate their support teams. If you’ve had to call tech support, and been frustrated by long queues, unhelpful agents or unresolved issues, you know the pain RouteThis addresses. Our products are changing the tech support world with mobile and self diagnostics solutions at the centre and we are looking for amazing talent to join us as we revolutionize this $15 billion dollar industry.
Our Product Management team is growing and we are searching for a Product Owner to help shape our ambitious roadmap and execution of product releases. You will work closely with internal and external stakeholders to identify requirements, contribute to strategy, conduct user research, identify insights, and ideate and influence at the leadership level. A key part of your role will also include evangelizing your vision, rallying support and inspiring teammates to deliver!
We care deeply about providing incredible solutions for customers and are driven to build the best possible end-to-end product experiences. If you share these values and want to be inspired to live these while learning from an incredible, team-oriented group of professionals then you should definitely apply!
Own triage of customer ideas and feedback
Work with Product Management team to define and prioritize the roadmap specifically for definition and execution of core product features.
Manage and prioritize ticket backlog by partnering with customer success, sales and engineering to bring the best ideas to market
Be accountable to ensure backlog is executed through the lens and priorities of our customers; including timelines, user experience, and release success metrics
Set release and deployment goals, and coordinate with internal teams to ensure accountability for delivery timelines
Run stand up, backlog grooming and sprint planning
Provide input and feedback to the product strategy in support of growth targets
Participate in product discovery sessions led by Product Managers
You bring to the table:
Demonstrated experience writing user stories and leading technical scoping meetings
Experience with mobile applications and SaaS solutions required
Strong data analysis interest and capability a plus
Experience with ISP/Telecommunications or Smart Home products preferred
Good communication and interpersonal skills
Feel like you’re able to tackle this role? Show us what you got! We absolutely don’t expect applicants to check off every box for any of our positions and welcome you to apply if you feel like you’re an excellent fit.
Who we are
RouteThis is a fast-growing tech company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues - or help customer to solve it themselves before even needing to call.
Our headquarters are in Kitchener-Waterloo and our customers are all over the globe.
If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!
Growth: As a rapidly growing scale up, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career.
Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team.
Fun: Monthly team social events, catered team lunches and happy hours are all part of our culture. We never forget that work should also be fun.
Perks & Benefits: We offer competitive salaries and a comprehensive benefits package.
Location: Located in downtown Kitchener, near a bus stop and the LRT and transit hub, RouteThis has a prime location if you want to live downtown.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.
RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.