The Office of the CIO (OCIO) comprises the IT Services (ITS) and Business Transformation Office (BTO). The unit is experiencing a period of exciting transformation and growth with the goal of improving the technology experience and service delivery to UFV’s students, faculty, and staff.
The Server Analyst II monitors, maintains, and administers server systems within the data centre and virtual environment. The Server Analyst will respond to day to day requests helping to resolve a variety of complex issues as well as apply their knowledge and expertise to longer term ITS/BTO related projects. Troubleshooting server systems, back up systems, acting as an escalation point for the service desk.
The successful candidate’s duties will include but are not limited to:
Monitors server systems (physical infrastructure and virtual) to ensure that the servers meet the requirements needed by applications to function effectively, identifying issues or problems that need to be addressed and provide resolution where required
Provide installation, provisioning, system administration, monitoring and maintenance of a wide range of server types including storage and back up systems
Assesses, plans and tests server system software and hardware, making recommendation for server, storage and backup systems
Troubleshoots server related issues by acting as an escalation point for application analysts and technicians, resolving issues related to servers, storage systems, backups, and operating systems
Responding to requests, issues and maintenance requirements identified through internal ticketing system.
Planning, processing and applying server upgrades, patches and system adjustments. This includes scheduling, prioritizing upgrades, and more complex solutions to ensure that other related systems are not impacted by adjustments Maintains all technical documentation related to servers, storage, virtualization, backup, and other equipment in the data centre.
Deploys change management best practices related to the coordination of upgrades, system improvements and release management.
Perform asset tracking of servers and server related equipment.
Communicating with vendors to identify specific solutions, including coordinating efforts so that systems that span multiple vendors are integrated and operate effectively, including liaising with client groups, operational staff, vendors to resolve system issues.
Assists in the technical design, integration, testing of servers, making recommendations related to cost items required to resolve a specific problem or issue.
Degree in Computer Information Systems or related technical field; an equivalent combination of education, training and experience may be considered.
Minimum of four (4) years of experience with enterprise level servers/storage, virtualization and data centres with an additional two (2) year of experience administering Linux, Microsoft Windows Servers and data back-up systems.
Technical certifications related to Microsoft and related technology is required.
Proven ability to troubleshoot Microsoft Windows, Solaris and Linux Operating Systems.
Must have intermediate understanding of server architecture types and characteristics.
Must have knowledge in networking, network storage protocols and cloud platform concepts.
Ability to work effectively as a member of a team.
Provides positive and proactive communications and customer service to users, vendors and other key stakeholders.
Demonstrated commitment to continuous learning and professional development.
Job duties may be rescheduled on short or limited notice due to IT emergencies.
Working at any of UFV’s campus locations may be required.
The University of the Fraser Valley is located on the unceded (ancestral) territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in S’olh Temexw (Our World; Our Land). In all that we do, UFV strives to support and honour the Stó: lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and our Education Plan. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.
UFV has four campus locations within the beautiful Fraser Valley in British Columbia. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community, and shape the future of 15,000 students.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.