Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
DLE Team
Position Type:
Part-Time Support
Salary Range:
$35.14-$40.80-Hourly
Scheduled Weekly Hours:
24
Anticipated Start Date:
September 30, 2024
Length of Contract:
n/a
Posting Information
Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.
Posting Closing Date:
September 18, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
Reporting to the Manager, Educational Technology (Learning and Teaching Services), the Digital Learning Environment (DLE) Support Specialist (Tier 1) position provides front-line educational technology support to Algonquin College educators through assessing, documenting, and solving problems quickly (whether due to software/technical or user error). The incumbent focusses on resolutions on first contact whenever possible.
As part of support for faculty using educational technologies, the incumbent will assist with developing training and communications materials, updating training sites and support articles, redesigning resources, as well as technology support for day-to-day consulting activities regarding the Learning Management System and other educational technology.
The incumbent provides technical guidance and professional development consultations to College faculty and staff on current and new educational technologies, applications, and application enhancements, keeping apprised of relevant new trends and technologies.
The incumbent will capture feedback from clients on all forms of support provided; they will analyze, isolate and solve problems by providing corrective action to user-reported technical problems. The incumbent will use various troubleshooting tools and techniques as needed, and escalate sensitive requests and feedback as necessary.
Minimum three (3) year diploma / degree or equivalent in Educational Technology, Education, Computer Science and/or Engineering, or a relevant combination of education and experience;
Demonstrated ability assisting faculty in designing face-to-face, online and hybrid lessons through the recommendation of learning methods, assessment activities, course flow, Learning Management System integration, educational technologies and other interactive course components;
- This position is paid at Payband H - Comparator
- Vacancy is for P16428
Anticipated Weekly Schedule:
Monday - Thursday 6 hour shifts
This position is eligible for hybrid work in conjunction with the College's
Flexible Work Arrangement Policy.
https://www.algonquincollege.com/policies/hr26/
(subject to change).
This position is subject to the terms of the Part-time Support Staff Collective Agreement:
https://www.algonquincollege.com/hr/files/2019/06/2019-21-PT-Supp-Staff-CA_FINAL_EN.pdf
- Please note: This is a repost, previous candidates do not need to reapply.
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at
[email protected]. While we thank all those who apply, only those to be interviewed will be contacted.
