We are seeking an experienced Transportation Operations Manager to lead and oversee daily fleet, dispatch, and freight operations for both domestic and cross-border lanes. The position requires a hands-on leader who understands how to manage high-volume dispatching, optimize fleet performance, and maintain compliance with all regulatory standards. This role involves close coordination with dispatchers, drivers, and customers to ensure service quality, cost efficiency, and operational control across all LTL and FTL movements.
Responsibilities
Operational Management
- Oversee all day-to-day transportation functions including dispatch, routing, load planning, and driver scheduling.
- Manage utilization of tractors, trailers, and owner-operators across Canada and the U.S.
- Review and approve daily trip plans to maximize fleet efficiency, cube utilization, and on-time delivery performance (OTD%).
- Resolve shipment delays, breakdowns, or route conflicts in real time.
- Monitor inbound/outbound volume and balance capacity according to demand.
- Coordinate with maintenance to ensure equipment availability and PM schedules are aligned with dispatch requirements.
Team Leadership
- Supervise and mentor dispatchers, planners, and coordinators in a fast-paced, time-sensitive environment.
- Provide daily direction and performance feedback; conduct reviews to measure dispatch accuracy, response time, and driver productivity.
- Develop training programs for dispatch efficiency, route planning, and system usage.
Regulatory Compliance & Safety
- Enforce compliance with DOT, FMCSA, and CVOR standards.
- Ensure full adherence to ELD and Hours of Service (HOS) regulations.
- Monitor driver logs, violations, and compliance reports through ELD systems.
- Maintain proper audit documentation and ensure fleet files remain up to date.
Technology & System Oversight
- Utilize Transportation Management Systems (TMS) for trip scheduling, load assignments, and tracking.
- Monitor driver performance using telematics platforms (Samsara, Geotab, etc.).
- Lead process improvements through data analysis and automation initiatives.
- Ensure operational data accuracy for reporting and KPI measurement.
KPI Tracking & Cost Control
- Analyze operational performance through key indicators such as on-time delivery rate, cost per mile, fuel usage, and driver efficiency.
- Manage and control operating budgets to maintain profitability and service excellence.
- Identify and implement measures to reduce empty miles, fuel costs, and detention time.
Customer & Cross-Department Coordination
- Partner with customer service, brokerage, and accounting teams to ensure shipment visibility and timely updates.
- Handle escalations related to service delays or special freight requests.
- Support the sales team with operational input for new lane opportunities and capacity planning.
Requirements and Qualifications
- 7+ years of experience in transportation, fleet management, or logistics operations, with 3+ years in a leadership role.
- Strong command of LTL, FTL, and cross-border trucking operations.
- Proven expertise with TMS platforms (Loadlink, Fleet Manager, Rose Rocket, Tailwind, etc.).
- Solid understanding of driver compliance, ELD monitoring, HOS regulations, and CVOR standards.
- Experience in managing both company drivers and owner-operators.
- Strong analytical ability to interpret KPI data, cost structures, and route performance.
- Working knowledge of fuel surcharge models, load profitability, and rate confirmation processes.
- Proficiency in Microsoft Excel and report building for operational analysis.
- Excellent leadership, decision-making, and communication skills under pressure.
- Diploma or degree in Transportation, Supply Chain, or Business Operations preferred.
Job Types: Full-time, Permanent, Casual
Pay: $70,000.00-$100,000.00 per year
Ability to commute/relocate:
- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Transportation: 7 years (required)
Work Location: In person
