As a Technical Product Manager/Engagement Manager at Myplanet you are responsible for drawing upon the talents and perspectives of our teams bringing together data, systems thinking and curiosity in order to deliver on projects that create next-generation retail omnichannel experiences. This role constantly seeks ways to improve the team to get faster, tighter, stronger and better using agile methodologies, frameworks and best practices suited for delivery. Specifically, you'll work alongside developers and designers with one of our key accounts to deliver business value through omnichannel platforms for enterprise retailers delivering delightful consumer and associate experiences alike.
Myplanet is looking for an experienced agile project manager who is comfortable with cloud-native API first approaches with technologies such as AWS, RESTful APIs, React Native, as well as headless content and commerce solutions. Ideally, you will have familiarity across enterprise retail systems and how aspects including e-commerce, point-of-sale (POS), order management, fulfillment, ERP solutions, payment processing and customer support integrate.
Reporting to our Director of Product Strategy, you'll collaborate externally with clients and internally with our multidisciplinary teams, working to achieve the successful launch of any project you are working on. As a Technical Project Manager/Engagement Manager, you are a strategic problem-solver who preserves data, design and engineering at the center of the work while achieving our client's goals.
Drive projects from initiation to completion by facilitating team productivity, managing client expectations, and providing a layer of communication between teams and stakeholders
Manage project delivery with specific responsibility for managing expectations both internally and externally, scheduling project meetings, managing client stakeholders at all levels, helping to control project scope, ensuring timely deliverables, and managing project risks and issues
Establish a strong and trusted relationship with customers and meet with them in order to define, articulate and align on business and technical requirements that leverage their existing technology platforms as well as our partner's technologies.
Accountable for on-time and on-budget project delivery
Facilitate communication across disciplines on any given project to create alignment and efficiencies
Manage delivery team activities at the account and project level
Create internal and external project reporting so that timely decisions and actions can be undertaken by understanding crucial project data
Contribute to the creation of processes and procedures to standardize delivery efforts as the company grows
Help to drive continual improvement to Myplanet delivery processes
Skills and Qualifications
Bachelor's degree or equivalent agile experience in Program/Project Management or related field
5+ years of program management, product management, project management or relevant experience within a client service organization as an agile practitioner
5+ years of leading a team in the successful delivery of design and development projects in an Agile environment
Experience in B2C e-commerce and retail business operations and technology
Retail, POS and order management industry experience background, working experience in a brand organization as store associate or product merchandiser a strong advantage
Good understanding of enterprise processes in the Retail Industry
Agile or Scrum training (e.g. Professional Scrum Master Certification) preferred
Excellent teamwork and interpersonal skills, developing and maintaining open,
Honest and trusting relationships
Excellent communication skills, both written and verbal
A high level of attention to detail with excellent organizational skills
Proven project management skills with the ability to multitask
Solid understanding of product design and software or digital development
Benefits & Perks
Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship
Experiment with new techniques, wear multiple hats and learn about new disciplines
Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated "Awesome time" (self-directed professional development) annually and quarterly training budgets
Enjoy a flexible schedule of full-time hours, health/dental benefits, and private US coverage
Our Toronto office is a modern, ergonomic space complete with standing/sitting desks and an open-concept social atmosphere
Additional perks are available including in-house mindfulness training, an employee stock option plan, remote group get-togethers, and more!
Performance and Growth Expectations
Our environment is not your average, hierarchical software studio: we emphasize accountability for outcomes, but autonomy in activities. Your work will be measured using our performance development system (a combination of peer and supervisor feedback) and will also be measured on the basis of customer and user satisfaction. Your growth path is in your hands— you'll have ongoing meetings with your manager to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.
Myplanet is a software studio and certified BCorp. Based in Toronto with global studio presence, we're working with the world's most influential organizations to catalyze change across business silos.
Drawing from a range of talents and perspectives, our team brings together data, systems thinking, and curiosity to build next generation experiences. We're tackling mission-critical digital challenges for businesses by taking the millions of moments of interaction they have with customers every day and surfacing key opportunities to engage and connect within those moments.
We're building deep capabilities in data-driven design, AI implementation, and personalization, while forming strong partnerships with leaders in machine learning, hardware development, and IoT platforms. We're shaping the way organizations use technology to deliver context-aware, multi-interface experiences that equip them to meet their business goals.
Headquartered in Toronto, Canada, we're a remote-first company of over 100 employees.
Committed to an Inclusive Workplace
We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.
Committed to Social and Environmental Stewardship
Myplanet is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.