Mackenzie Health
Richmond Hill, ON
Job Description

Reporting to the Manager, EMR Clinical Applications, the Application Analyst will use their clinical knowledge combined with their superior analytical skills to support Mackenzie Health’s EMR (electronic medical record). Additionally, they will work closely with clinical groups to enhance and improve the current use of the computer system while maintaining system standards by analyzing business operations, prioritizing and implementing requested changes, integrated system testing, collecting information and details of specifications, developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR and associated 3rd party vendors to ensure clear communication.


The ideal candidate will have a proven track record in supporting large-scale healthcare information systems and technology and will utilize their project management skills to execute on time deliverables to the organization.
They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital.
They will also participate in customizing, testing, optimizing, documenting and implementing applications, upgrades and enhancements to the EMR.
Rotational on-call support will be required of the candidate


Undergraduate degree or diploma in a clinically related field, computer science or equivalent.
ITIL Certification an asset.
Any required Epic Certification required within one year of hire.
Clinical professional designations preferred.
5 years of inpatient hospital clinical and/or Hospital Information Systems/EMR experience.
Creative, analytical and strategic thinker with strong project management, workflow, problem solving, implementation.
Excellent organizational and interpersonal skills, with strong initiative to achieve high standards of service and performance.
Ability to prioritize, document, lead meeting and have strong follow up skills.
Strong communication and conflict management skills.
Proficient with HL7 data exchange.
Superior experience with MS-Windows applications.
Visio experience an asset.
Service Now experience an asset.
Ability to facilitate relations between clinical groups.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Must be able to learn, understand and apply new technologies.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.