WHO WE ARE
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in Canada. The firm has a team of over 900 professionals located in 21 offices across the country. BFL CANADA is a founding Partner of Lockton Global LLP, a Partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 125 countries around the world.
Here at BFL, our motto is work hard, play hard and we are not afraid to prove it! Our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.
We are looking for a Client Service Representative for Personal Lines in the Waterloo Office!
YOUR DAY IN PERSONAL LINES
Negotiates best terms and coverages for all clients with Insurers;
Provides exceptional client service by regularly contacting existing clients to ensure quality service is being delivered and needs are met and exceeded;
Places new business as well as renewals and endorsements in a timely and efficient manner;
Identifies needs of prospective clients through research and involvement with relevant resources, utilizes team and corporate resources;
Develops account strategies, presentations and other forms of communication with client;
Prepares and presents proposals of appropriate products and services to clients new and existing clients;
Participates in industry functions and targeted public relations activities;
Maintains extensive market relationships;
Other miscellaneous duties and special projects as required.
OUR IDEAL CANDIDATE
Minimum 3 years industry related experience, specifically with a focus on Personal Lines
Professional designation required (RIBO)
Good knowledge of markets and their policy wordings
Experience with high net worth clients and corresponding specialty VIP insurers
Strong verbal and written communication skills
Ability to work well independently, as part of a team and with others throughout the organization
Strong experience with Microsoft Office applications
Good knowledge of Intact Broker Portal
Effective time management and organizational skills
Customer focused and service oriented.
High attention to detail and precision
Able and willing to work under pressure when needed
Our BFL Waterloo office is located in the midst of the Tech and Commercial Real Estate boom, close to both universities (Waterloo and Wilfrid Laurier) and a plethora of hip restaurants, ideal for enjoyable lunches or drinks after work.
The Kitchener Waterloo region is an exciting and growing community. Substantial new commercial and residential constructions (including a new LRT system, various large tech incubators and Google Canada’s new expansive headquarters) are encouraging a growth in entrepreneurship for many industries.