Functions:
· Diagnosing Vehicle Situations
· Completing Vehicle Maintenance and/or Repairs
· Quality Control
· Administration
· Interdepartmental Relations
Competencies
· Adaptability
· Analysis
· Continuous Improvement
· Customer Enthusiasm
· Judgement
· Organizing and Planning
· Teamwork
· Communication
Reports to:
· Fixed Operations Manager,
· Service Manager
Management/Business Skills Required:
· Knowledge of automotive systems and the ability to explain systems and repairs to others
· Willingness and ability to maintain current product and technical knowledge
· Appropriate technical certifications
· Ability to diagnose vehicle problems and interpret work orders
· Ability and desire to repair vehicles correctly the first time
· Ability to diagnose vehicle problems other than those on the work order or those described by the customer
· Ability to estimate time of service or repair job for purposes of efficient scheduling
· Knowledge of parts requirements to complete a job, and ability to communicate parts requirements via repair orders
· Ability to maintain communication with Service Consultants and Parts Department
· Knowledge of approved and established procedures for conducting service and repairs
· Ability to document repairs performed on completed customer service orders
· Ability to stay current by attending technical training schools and by reading and understanding service manuals, technical bulletins, etc.
· Knowledge of and ability to comply with the quality control & inspection requirements of the Service Dept.
· Ability to clock on and clock off when working on a repair
Work Orientation Factors
· Contact with Service Consultants and customers from a variety of backgrounds
· Contact with people in all dealership departments
· Considerable detail-oriented paperwork (documentation of repairs, charges, etc.)
Position Summary
The Technician:
· Is responsible for conducting routine service on vehicles and for diagnosing and completing repairs on customer vehicles.
· Is the most up-to-date person in the dealership with regard to the technical aspects of vehicles.
· Works closely with the Parts Department and with the Service Consultant.
· Uses the computer to determine how long a given repair or service will take and keeps the Service Consultant or Manager abreast of repair progress so that additional work may be scheduled.
· Is a good communicator, immediately telling the Service Consultant and Parts Department if a part needs to be ordered and asking for clarification if a work order is not clear or seems incorrect.
· Is capable of correctly performing complicated repair sequences according to established procedures.
· Knows the shop area and the availability of special tools that might be needed.
· Is detail-oriented & writes on the work order the repairs completed, the parts required, & the labour to be charged.
· Documents any other vehicle problems that were noted during servicing.
· Should be capable of working independently, managing his or her time and work flow.
What the Worker is Like?
The Technician:
· Is technically competent with regard to automotive systems in general and the company's products in particular, and must continually upgrade his or her technical knowledge.
· Typically comes from a technical college or high school student co-op program as well as from other retail facilities and service outlets.
· Is capable of working congenially among other Technicians and Service Consultants and can help them when needed.
· Must work well with the Parts Department to ensure that parts are ordered.
· May interact directly with customers to explain vehicle problems and the steps taken to correct the problems.
· Must be well-organized and systematic in approaching this job.
· Must have a good work ethic, a positive attitude, and a strong desire to repair customers' vehicles correctly.
What the Work is Like?
The work of the Shop Foreman:
· Must be done efficiently and correctly to help ensure the success of the Service Department.
· Involves analyzing work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis, and what work has been agreed to.
· Requires understanding which parts and tools will be required for a given repair or service and ensuring their availability.
· Entails the ability to repair vehicles quickly and under stress, clocking on and clocking off the repairs, and staying with a planned schedule for the day or adapting to changes as needed.
· Requires conforming to quality control and inspection policies and procedures that protect the Technician and the vehicle during servicing.
· From an administrative standpoint is centred on completing work orders and on documenting with consistent accuracy the repairs conducted, the parts required, and the labour involved.
Job Type: Full-time
Pay: $38.00-$48.00 per hour
Expected hours: 44 per week
Additional pay:
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Automotive repair: 10 years (required)
Work Location: In person
