Application Support Specialist
Charger Logistics Inc
Brampton, ON
As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment including 1100 trucks and 900 trailers, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. We have our in-house IT team of developers, programmers and testers who work rigorously to develop applications and portals to support our operations.

We are actively looking for an Application Support Specialist to join our team at our Brampton headquarters. The individual will be responsible for supporting Charger’s internal applications and educating the end users on the application and provide constant support with the issues. The applications are a mix of 3rd party systems with some customizations and internally built applications.

Job Duties:
Act as a Subject Matter Expert for customized third party and other internal applications specific to Charger.
Act as a first point of contact for the end users and conduct weekly training sessions on expected application behavior to ensure they are properly trained on the usage of the applications.
Work with the end users to identify issues and suggest solutions to the problems.
Logging and documenting technical/ business modifications.
Creating and maintaining FAQ documents for applications and develop training content for the end user.
Requirements

Must have a degree/ diploma in IT and at least one-year experience in application/ software support role
Experience working within the Transportation industry along with a good understanding of the will be considered an asset.
Excellent communication skills (written, verbal, listening and presentation).
Keen to learn and understand new technologies and their applicability.
Ability to work with minimal supervision and ability to work well with a cross-functional team to achieve organizations goals.
Technically competent with Microsoft Office suite of products including Word, Excel, PowerPoint, and Visio.
Benefits

Healthcare Benefit Package
Employee Assistance Program
Employee Assistance Program