Career opportunity
Canadian Linen and Uniform Services Company is looking for an experienced Route Supervisor/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.
What you’ll do:
- Direct, supervise and manage drivers and assigned routes;
- Develop strategies to optimize route productivity;
- Train new employees in use of equipment, safety and driving hazards;
- Provide employee supervision and problem solving;
- Ride with drivers to detect errors in driving the vehicle or servicing accounts;
- Direct research into causes of customer complaints;
- Assist in researching, analyzing, designing and implementing routes;
- Design and implement safety policies and procedures;
- Maintain employee and customer retention rate through active communication and problem-solving efforts;
- Create presentations and other management-level reports;
- Performs other duties as assigned or requested.
We are looking for individuals who are:
- Bachelor's degree is preferred but equivalent experience will be considered;
- Valid driver's license with clean driving record (we require a Driver’s abstract);
- 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
- 2+ years of management experience (including training and development);
- Working knowledge of Microsoft Office (Outlook, Word and Excel);
- Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
- Customer-focused and detailed oriented;
- Excellent communication and interpersonal skills;
- Excellent time management and problem-solving skills.
What’s in it for you:
- Job stability: Canadian Linen has been employing people for over 100 years in Canada
- Competitive pay rate
- Great benefits and employee assistance program
- Ongoing training and mentoring
- Great teammates and collaborative work environment
- Consistently growing company that promotes from within
