CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.
Perks & Benefits:
- Subsidized staff accommodation
- Subsidized meals on shift
- Complimentary stays at our sister lodges
- Staff rates at all CRMR properties
- Employee Benefits Program
- Discount on food and beverages at our hotel dining outlets
- Staff events and recognition programs throughout the year
- Opportunities for growth and advancement across our properties
- Access to staff fitness facilities (select properties)
- Annual wage and performance review
Why Work With Us:
This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.
Primary Function:
To promote the Lodge as a meeting destination and to ensure a high level of guest satisfaction is maintained for all conferences, weddings and tours. To act as central point of contact for group events and weddings. To oversee flawless delivery of hotel events and functions. To build strong relationships with clients and guests.
Duties & Responsibilities:
· Consult with clients to define event requirements and budgets.
· Develop creative menus, decor, activities, and packages.
· Design event order (BEO) detailing all specifications and distribute a weekly schedule of upcoming functions.
· Manage venue, F&B, rentals, staffing before/during events.
· Resolve any on-site issues or last-minute changes.
· Ensure events meet quality standards and client expectations.
· Prepare post-event billing and share feedback reports.
· Maintain organized records for all clients/functions.
· Respond to sales inquiries and conduct hotel site inspections as required.
· Work closely with the Calgary Sales Office for all contracted groups and bookings.
· Assist with set-ups and teardowns of weddings and conferences when needed.
· Perform any other assigned duties.
Skills & Experience:
· Event/hotel experience
· Exceptional customer service orientation
· Strong project coordination abilities and organizational skills
· Budget management knowledge
· Diploma in Hotel/Event Management (asset)
· Must have a flexible schedule to work evenings when needed.
· Physical demands include sitting, standing, bending, and lifting (up to 30 lbs.).
Please note that only applicants selected for further consideration will be contacted.
Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.
We look forward to receiving your application
Job Type: Full-time
Pay: $26.44 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
Application question(s):
- Are you able to relocate to Banff, Alberta for this role? (staff housing available)
Experience:
- Events Planning: 1 year (required)
- Hotel: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
