Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Technical Product Owner
Status: Regular, Full Time
Reports to: Delivery Lead, Sales Platforms
Department: IT
Division: Enercare Home and Commercial Services
Location: Markham, ON
Compensation: $74,817 - $118,211
Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.
Role Summary
The Technical Product Owner (TPO) will be responsible for a combination of enterprise platforms that enable end-to-end processing of loan and rental transactions, including application capture, credit evaluation, contract creation, and digital signature workflows. These systems integrate with upstream sales tools and downstream financial systems to support the full lifecycle of customer agreements.
This role sits at the intersection of business, technology and vendor delivery - ensuring that enhancements, incidents, and platform evolution are prioritized, executed, and aligned to enterprise value.
The TPO acts as the single point of control for what gets built and when, while ensuring operational stability of critical dealer, billing, and collections workflows.
Key Responsibilities
1. Production Support & Incident Triage (Primary Function)
- Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)
- Perform hands-on triage of production issues, including:
- Reproducing issues across environments
- Identifying root cause (configuration, data, integration, or vendor defect)
- Defining clear resolution paths
- Manage incidents end-to-end:
- Log, track, and prioritize issues
- Coordinate with vendor where required
- Validate fixes before closure
- Lead triage calls for complex issues involving:
- Internal teams
- Vendor resources
2. System Configuration & Administration
Perform hands-on configuration updates across systems, including:
- Contract templates, document tagging (DocuSign)
- Workflow updates and field configurations
- System setup (entities, users, access, system codes)
Own day-to-day system administration, including:
- User access and security management
- Environment validation and setup
- Configuration testing
Determine:
- What can be resolved internally via configuration
- What must be escalated to vendor
3. End-to-End Workflow Ownership (Origination System EDGE → Management System ASSET)
Develop deep understanding of:
- Loan and rental origination flows in EDGE
- Data transitions into ASSET
- Contract lifecycle and downstream processing
Troubleshoot issues across the full lifecycle:
- UI behavior
- Backend configuration
- Integration points (APIs, DocuSign, etc.)
- Validate that workflows operate correctly post-change or release
4. Vendor Delivery & Execution Oversight
- Act as primary technical interface with vendor
- Create high-quality tickets including:
- Clear repro steps
- Expected vs actual behavior
- Supporting data/details
- Track vendor work to completion:
- Follow-ups
- Escalations when needed
- Validation of delivered fixes
- Ensure:
- Proper ticket triage and classification (incident vs enhancement)
- Clear acceptance criteria and expected outcomes before vendor handoff
5. Release Validation & QA Support
- Participate in testing and validation of vendor releases
- Ensure:
- Regression impacts are identified
- Core system workflows remain stable
- Work with QA and business users to:
- Validate fixes
- Confirm readiness for production
Required Skills & Experience
Core Experience
- 4–7+ years in: Technical Product Owner / Sr. BSA / Technical Administrator role
- Experience working with: Vendor-driven platforms (outsourced development models) and Complex enterprise workflows (financial / contract systems preferred)
Technical & Platform Skills
- Strong understanding of: APIs & system integrations, Workflow-based platforms, Configuration vs custom development trade-offs
- Experience with: Backlog management tools and Data flows and process mapping
Functional Skills
- Strong prioritization and decision-making ability
- Ability to translate complex technical concepts to business stakeholders
- Experience managing competing stakeholder demands across business units
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Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
