SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
DUTIES & RESPONSIBILITIES:
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Interviews and recommends final candidates for hiring
Ensures Post Office cashiers complies with all Store Standards
Trains employees in job functions and provides on-going coaching and instructions
Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
CUSTOMER SERVICE:
Ensures exceptional customer service is provided beyond expectation
Ensures employees present proper image to the public in accordance with Uniform Policy
LOSS PREVENTION:
Ensures all loss prevention systems and procedures are performed according to Standards
Ensures procedures regarding parcel checks are adhered to
QUALIFICATIONS:
Planning, Judgement and Decision Making
Independent thinking and decision making when dealing with issues related to customer’s requests
Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
This position requires the ability to act upon tasks and goals outlined by management
EXPERIENCE:
Experience with retail and cash handling
Superior interpersonal skills
Efficient time management ability
Strong verbal and written communication skills
Effective organization and planning skills
Commitment to providing exceptional customer service
WORKING CONDITIONS:
Ability to work flexible shifts which may include nights and weekends
Pay: $19.00-$23.00 per hour
Expected hours: No less than 32.0 per week
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
