Who we are
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities (Janitorial, Safety and Pack & Ship), Technology, and Print/Promo, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
The Project Manager, Business to Business Integrations is responsible for leading a project team that implements and maintains trading relationships with customers who are using electronic procurement tools. A well implemented trading relationship is critical to the satisfaction of customers using electronic procurement applications and results in greater engagement for the Staples associates supporting these customers.
The Project Manager, Business to Business Integrations ensures that resources are aligned and technical requirements are accounted for, delivering projects efficiently and achieving the business outcomes consistent with the objectives of Staples Professional.
Collaborates with customers, vendors and internal stakeholders to implement electronic trading relationships. Coordinates the effort of a cross functional team to ensure trading relationships are established and maintained with minimal impact to operations.
Leverages knowledge of procurement applications, procurement strategies and service capabilities to propose effective solutions that are consistent with organization’s objectives and that meet the needs of the customer.
Accurately and concisely documents solution details for both a technical and business audience. Ensures action items are appropriately delegated and that completion is monitored.
Gathers technical mapping requirements necessary to facilitate seamless integration with trading partners including electronic catalogues and details required to process electronic documents.
Manages multiple projects to ensure activities are effectively prioritized, resources are fully utilized, and project deadlines are achieved.
Prepares and communicates project schedules and timelines. Documents project risks. Keeps the management team informed of variances to plan, potential problems and/or sensitive issues.
Facilitates the handoff of documentation once the trading relationship is fully implemented, ensuring that all stakeholders involved in servicing and supporting the customer are positioned for success.
Key Job Responsibilities
Impact on Business (i.e. business contribution; nature and scope of responsibility; risk and financial management; strategic vs. tactical vs. delivery orientation.
Efficient delivery of projects results in faster onboarding and realization of sales revenue when the customer being implemented represents net new business.
Effective oversight of the trading relationship being implemented provides visibility to and helps avoid situations where the customer’s use of electronic procurement solutions could negatively impact profitability.
Alignment of both internal and external resources will reduce the duration of integration engagements and lead to more effective use of internal project resources.
Effective implementation of integrated procurement solutions reduces negative downstream impacts to departments like customer care and credit who allocate resources to address errors caused by gaps in the integration.
Innovation and Change (i.e. improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services and products)
Continually exploring opportunities to improve the efficiency and effectiveness of the integration approach.
Providing recommendations to improve existing capabilities and fill gaps with respects to the solutions being offered vs. what customers are requiring.
Communication/Interactions: Internal & External Customers / Suppliers as well as Third Parties (i.e. include level or job title of customer relationship and the nature of the customer relationship management and service delivery as well as the type of interaction; adapt/exchange of information, influence, or negotiate)
Business stakeholders: Interact with members of the implementation team and sales organization to align resources, provide expertise and negotiate timelines for integrations. Interact with the customer care, credit teams and support teams to provide appropriate handoff once implementation is completed.
Customer: Interact with members of the customer’s procurement department and project leads, providing updates on project progress and guidance on procurement solution.
Vendors: Interact with project leads and stakeholders from the vendors of electronic procurement tool and applications, exchanges information related to capabilities and project status.
Technology/IT team: Interact with members of the engineering and support teams, providing requirements for system configuration, gathering information on capacity and exchanging project status updates.
People Leadership (i.e. staff management; accountability for hiring, coaching, training, conducting performance review, determining pay actions)
Not a direct people manager. Manages project team, delegating project tasks, monitoring task completion and provides feedback on task performance.
KPIs– Key Performance Indicators (i.e. how is success defined in this role?)
Kickout percentage on B2B integrations – newly implemented integrations should perform equal to or better than the global average.
DSO for B2B integrations – newly implemented integrations should perform equal to or better than the global average.
Education/Experience Equivalent (minimum requirements)
Bachelor's degree or diploma with a technology and/or business focus.
Six or more years of project management experience.
Professional Certifications / Licenses
Project Management Professional designation an asset.
Experience with procurement management and process in large organizations.
Working knowledge of electronic procurement technology and platforms such as Ariba or Coupa.
Proven ability to manage multiple projects and lead a project team.
Technical experience with electronic document exchange, document mapping and Order Management systems.
Strong communication skills with both an internal and customer facing audience.
Ability to negotiate requirements communicated by customer so they best align with organization’s objectives.
Other Skills (e.g. specialized training, language proficiency, functional expertise etc.)
French Canadian fluency (spoken) an asset
Interested in joining the team? Check out our perks and benefits !
Staples Professional is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.