Operations Supervisor
Bentall Kennedy
Edmonton, AB
Reporting to the Operations Manager, the Operations Supervisor is an intermediate to senior building operations position and is responsible for providing supervision to skilled trades such as electricians, plumbers, carpenters and semi/unskilled trades such as general maintenance, grounds keeping, etc.

The primary objective of the Operations Supervisor is to ensure that the assigned real estate portfolio or complex of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency.

Duties / Responsibilities

The primary responsibilities of the Operations Supervisor include:

Overseeing preventative maintenance and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems;
Management of energy and utility consumption;
Conduct environmental assessments and reporting;
Implementing the corporate occupational health and safety program;
Management of waste, recycling and hazardous materials;
Oversee computerized control systems;
Tenant improvement construction management;
Ensure sound curtain wall, structural and roof maintenance;
Respond to tenant service requests;
Perform life cycle costing exercises;
Conduct insurance and risk management inspections, remedial actions and reporting;
Prepare annual operations and capital project budgeting;
Liaise with regulatory or civic authorities having jurisdiction;
Provide technical or administrative advice to internal and external clients;

Supervise operations staff:
Remain current and up to date with new industry practices, legislative changes and new technologies;
Ensure high penitential employees are receiving on going coaching and mentoring; and other assigned duties.

Embrace and proactively support Bentall Kennedy's culture of environmental responsibility and social responsibility.
Operate the building in an energy and utility efficient manner
Assist with environmental assessments and reporting
Utilize the building management system to achieve energy and utility reductions
Review consumption trends regularly with operations staff and explain and troubleshoot variances and abnormalities
Manage and respond to environmental risks and hazards
Participate in tenant and staff community-support events as appropriate

Technical Qualifications – Operations Supervisor shall have the following technical qualifications or industry equivalency:

4th Class Power Engineer (Mandatory for properties having a chiller plant in excess of 200 Kva in British Columbia) or
Technical Certificate ( C.Tech. or A.ScT.) or
Journeyman Tradesperson (Electrician, Plumber, Refrigeration) is an asset but not a requirement or
Minimum of 5 years’ direct work experience in a senior position in commercial high rise building operations;
Previous management experience is an asset
A valid drivers’ license;
Intermediate level skills in Microsoft Office.
Communication & Relationship Skills / Personal Character Traits- Ability to communicate effectively and professionally, both oral and written, with all levels within the company; ability to develop and sustain cooperative working relationships with all business units; mature and self-motivated team player who is committed to personal growth and ethical integrity; have strong relationships with industry peers and trade associations.

Time Management / Working Environment - Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after-hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.

Organizational & Leadership Skills – Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion; strong administrative and organizational skills; possess strong leadership, supervisory, mentoring and coaching skills.

Decision Making Skills - Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.