WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 48,000 team members across the globe. In Canada, our 8,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
The excellence we bring to our work and to our workplace has been recognized far and wide. We’re among the LinkedIn Top 25 Companies two years in a row, one of the Top 100 Sustainable Companies in the World (and among the Top 10 in Canada), and we earned Platinum Elite Recognition through our participation in more than half of Canada's Top 100 Infrastructure Projects.
At WSP :
We value our people and our reputation
We are locally dedicated with international scale
We are future focused and challenge the status quo
We foster collaboration in everything we do
We have an empowering culture and hold ourselves accountable
Employee Experience Coordinator
A day in the life:
As an Employee Experience Coordinator, you play a key role in facilitating a positive, consistent employee experience within WSP throughout the entire employee life cycle.
You will demonstrate an in-depth understanding of WSP’s People & Culture strategy and enablers, with a focus on integrating the talent strategy, including supporting our broader redeployment strategy, to drive a high-performance and thriving diverse culture. By effectively engaging in employee relations matters, you’ll be ensuring WSP remains and attractive employer, and maintaining strong engagement levels with staff.
As the first point of contact for employees and managers within your designated region, you will be the first ambassador and voice driving employee experience. As the prime interface, you will be responsible for providing guidance and support to our employees by determining their needs, identifying the urgency in which the matter requires resolution, while also working to provide them with the appropriate solution. This could include escalation to our Employee Experience Advisors, or other teams within the People & Culture team.
You will create strong and effective partnerships with internal HR functions, such as the broader Employee Experience Team, the Strategic Talent Leader Team, and the Centers of Excellence to provide best in class service to our internal clients. You will also build relationships with your broader Corporate Services teams within WSP to continue to develop and foster collaboration.
You will manage the collective reputation of the entire People & Culture team by being an ambassador of the People & Culture programs and by supporting the implementation of COE programs, as well as defining and delivering HR solutions.
Employee Experience Coordinators have a variety of interactions with colleagues, managers, employees, and leaders as they respond to questions and issues related to HR policy and process. The Employee Experience Coordinators will also partner with our team in the iCRC to ensure a smooth and efficient employee experience throughout the life cycle. Core areas of coordinator services include:
Employee & Manager Inquiries: You are the first point of contact for managers and employees who are seeking guidance from the People & Culture team. You will respond to general inquiries, and escalate more complex cases to the Employee Experience Advisors, or other teams within the People & Culture team as appropriate.
Onboarding & Offboarding: Facilitating the onboarding sessions for new employees to ensure they feel engaged, valued, and educated on the organizational structure and values.
Leaves of Absence, including non-complex disability cases: Partnering with managers and employees to guide them through the commencement and return from leaves of absence.
Reporting and Analytics follow up: Provide operational managers with key analytics which will help them understand trends within their business group, and identify gaps and improvement tactics that may be required.
Delivery of the WSP development programs: Work with the global or Canadian regional teams on administering broad organizational programs, such as the Global Exchange program. This will involve partnering with the operational team to identify participants, and guiding them through the effective implementation and administration of the program.
Performance Review management for Co-op and Early Career Professional programs: Our Co-op and Early Career Professionals are a critical component of our talent pipeline. You will work with the operational leaders who manage these employees to ensure we are effectively communicating feedback regarding their performance, and working with them to bring that talent back into the organization when they are available.
Domestic transfers: Partner with the Global Mobility team and the operational leaders to facilitate appropriate discussions with the impacted employee around domestic relocation and transfers. This has a direct impact on our talent strategy as we work to redeploy employees across the organization as required.
Exit interview follow up: Seek out feedback from our exiting employees and review for trends and key themes that can be addressed to improve the overall employee experience. Identify when management coaching may be required, and provide that feedback to the Strategic Talent or Employee Experience Advisory team as appropriate based on the level of the manager.
Key Competencies for this role include
Strong attention to detail with accuracy;
Customer service orientation;
Proficient with Microsoft Office Suite, with strong excel, word, and outlook skills
Ability to communicate effectively at all levels in the organization; excellent listening, interpersonal, written and oral communication skills;
Knowledge of employment laws and People and Culture trends;
Ability to effectively collaborate within the People & Culture team both in Canada and in India;
Proven success in multi-tasking, prioritizing between competing priorities and adapting to change;
Informal roll up your sleeves and get it done style that is people-centric, effective and marked by a high level of energy;
Certificate or Diploma in Human Resources preferred;
1-3 years’ experience in an HR coordinator role, or administration experience in an HR environment
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
WSP Canada Inc.