Wanted: Motivated and Professional General Manager
Do you prefer to lead instead of follow? Does the thought of a desk job make you squirm? Do you have a passion for exceptional service and great dining experiences? If so, we’re looking for you!
You:
- Love solving problems and helping people.
- Figure out how to fix it instead of who is to blame.
- Aren't afraid of learning new things.
- Are excited about being part of an empowered team.
We:
- Work to provide exceptional experiences for our guest.
- Aren't afraid to make mistakes as long as we learn.
- Care more about your values and effort than your experience.
- Are committed to creating team dynamics that create empowerment vs. entitlement
Our Core Values
- Remain HONEST. Honest to each other, honest to our guests, and honest to ourselves.
- Find ways to be HOSPITABLE. Anticipating the needs of our guests and our co-workers brings us joy.
- Embody CONSISTENCY. Consistency is key. Our guests need to know what to expect when they arrive at a Nixon Hospitality property every time they choose to join us.
- Be REAL. Real is what you make it. Be yourself! We have expectations and standards that we want to uphold, but how you get there is up to you.
The Opportunity:
As GM you directly contribute to the overall success of our Restaurant and its people. Being a leader of our team you will have the opportunity to work in a vibrant environment that celebrates culture and culinary excellence. Your mission is to provide exceptional, consistent experiences to our guests and our team.
Duties and responsibilities relate to but are not limited to the following:
Daily Operations
· Empower and develop team to provide the best guest experience possible
· Define and implement service standards; work closely with FOH managers and team to maintain standards and guest relations
· Build food and beverage program alongside Ownership, Executive Chef + Executive Bar Manager, monitor and evaluate program, and implement changes as needed to create best guest experience
· Work with Marketing Director, Bar Manager and Executive Chef for menu ideas, updates, organize menu rollout with team
· Full understanding of opening and closing procedures + reservations
· Support FOH management + team as needed, connect, and engage with guests throughout the evening
· Lead daily FOH preshifts
· Work with Marketing Director and Ownership to plan in house events
HR
· Responsible for upholding and modelling business’ core values and vision
· Set and maintain standards of the workplace; continue to develop a safe and positive culture
· Alongside Front of House Managers organize and execute continued learning opportunities for staff both at work and outside of work
· Responsible for posting all FOH jobs, interviewing and hiring; ensure we have appropriate levels of staff per season; assist HR with onboarding and training; conduct 2 month reviews for all new hires
· Develop and empower FOH manager + team; coach, motivate + support team; annual review of FOH managers+ staff, organize and lead regular staff meetings
· Responsible for disciplinary action, up to and including termination; aware of company’s policies and procedures of how to discipline and terminate; communicate with Human Resources when employee is hired, written up, or quits/is terminated
· Vacation management of all hourly employees
Financial
· Understand and meet restaurant financial objectives; analyzes when objectives are not being met and takes corrective action
· Work with Controller to establish budget for FOH line items
· Review and evaluate qsa and promo’s regularly; work with Controller to set budget, and adhere to it; analyze variances, and take corrective action
· Review top and bottom selling food + beverage items, work with Bar Manager, Executive Chef + Ownership to make appropriate changes
· Assist Controller with payroll processing – ensure FOH Managers are approving/entering in all clock in + outs; ensure all training labor is being recorded properly
· Work with Controller to understand cash out process, daily sales + labor report, sales projections, and budget planning
Management
· Execute goals and ideas created by ownership
· Scheduling of all FOH management + staff; utilizes a costed schedule to meet labor cost goal
· Maintain general maintenance of eatery and tasting room, order repairs as needed; work with Controller to set budget for R+M expenses and adhere to budget
· Clear understanding of inventory management, period end, ordering procedures and min stock levels, identify discrepancies and take corrective action; responsible for order all FOH supplies
· Respond to reviews on Trip Advisor, Yelp and Google; recognize staff when mentioned; respond to guest complaints or feedback in an appropriate manner
· Manage work email and respond to all emails in a timely and professional manner
· Attend and lead weekly management meetings
· Work closely with and maintain open and frequent communication with Ownership, management, and team
· Contribute ideas for marketing to help increase business
· Maintain professional knowledge by tracking emerging trends, researching industry, attending continued education courses or workshops, reviewing relevant industry publications, books, media, etc.
Job Types: Full-time, Permanent
Pay: $80,000.00-$90,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 5 years (preferred)
Work Location: In person
