Vacancies: 1 role available
Status: 1 Full time Contracts until approximately March 2023
Work Model: remote
Hours: Must be available to work days and evenings on a rotating schedule and occasional weekends
WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?
The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, from coast to coast and for all types of cancer. As the voice for Canadians who care about cancer, we work with governments to establish health policies to prevent cancer and better support those living with the disease. No other organization does all that we do to improve lives today and to change the future of cancer forever.
COME AS YOU ARE
At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and LGBTQ2+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.
Visit cancer.ca today.
A Cancer Information and Prevention Specialist (CIPS) provides evidence-based information and support to people regarding their cancer and cancer prevention. They assess clients needs, tailor support and services. They provide motivational interviewing counselling to individuals regarding quitting smoking and making healthy behaviour changes. This information is provided by telephone, email and other online applications.
WHAT YOU’LL BE DOING:
Provide accurate and current information about prevention, screening, healthy lifestyle to the general public across Canada
Responds to cancer information inquiries, by telephone, Livechat and e-mail about prevention, screening, general cancer information, statistics, supports and services
Researches, assesses and selects information, specific to the client's situation from appropriate resources
Creates an environment of support for callers through active listening, offering support, assisting callers to identify their informational needs and concerns, and offering appropriate resources and referral.
Communicates professionally with attention to sensitivity, clarity and without personal bias
Participates in self-directed learning to maintain expected knowledge base, acquires new knowledge/information and keeps abreast of the latest developments in oncology and related fields.
Record data for each client interaction
Provides counselling, in a supportive manner, to people in the process of quitting smoking utilizing customized application software to support telephone-based service delivery.
Provides current information and resources to smokers, their families, the general public, health care professionals and members of community organizations.
Provides referral suggestions for individuals who require other information or community resources regarding smoking
Moderates an online discussion forum
Provides information and support to clients via text-to-chat platform
Follows established protocols for service delivery and data entry
Provides support and back up to other members of the team
Engages in ongoing learning and skill development
Other projects/duties as assigned
Participates in projects, committees and key activities of the Cancer Information Helpline and Smokers Helpline as assigned
Contributes to the upkeep of the Society’s databases of credible and current cancer information, materials, resources and community services.
Participate in training and Knowledge Transfer activities to advance core knowledge and skills.
Other projects as assigned (Phone system, CRM or CSL testing, Build Smoke Free, Walk or run to Quit, Talk Tobacco, etc)
Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.
Post-secondary education in a health or social services area and/or a combination of two to three years education and experience in a similar position
Minimum of one year of related practical or clinical experience, or an equivalent combination of education, training and experience
Experience in a front-line, public-facing professional environment or role
Experience in the use of common computer software (Office suite or others)
Experience working with diverse and complex client groups, including clients with mental health conditions and cancer including chronic diseases
Strong counseling skills and knowledge of behaviour change theory – in relation to tobacco cessation
An excellent command of English in oral and written forms; bilingual in English and French is an asset
Excellent telephone and customer service skills
High level of computer skills, experience working with databases and keyboarding skills
Team player with excellent interpersonal skills
A Criminal Records Check is required
Knowledge of Canadian Cancer Society policies and procedures would be an asset
WHAT YOU CAN EXPECT FROM US:
CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:
CARING COURAGE INTEGRITY PROGRESSIVE.
In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.
HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations.
For internal candidates, this position is assigned to salary band 4.
CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.
As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace. CCS has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID-19. All employees will need to attest to their vaccination status through a secure online form or automated applications. Reasonable accommodation and remote working will be discussed on a case-by-case basis.
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