Intake Triage Manager:
On behalf of our Banking client, Procom is searching for an Intake Triage Manager for a 6 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.
Intake Triage Manager - Job Description:
The Intake Triage Manager will manage the day-to-day intake and triage of new requests within Commercial Banking. This role involves ensuring submissions are complete and aligned with standards while supporting prioritization and governance forums.
Intake Triage Manager - Responsibilities:
- Manage the day-to-day intake and triage of new requests
- Review submissions for completeness, clarity, and alignment to intake standards
- Facilitate triage discussions to assess business value, urgency, dependencies, and complexity
- Partner with business, product, and delivery teams to clarify requests
- Support development of high-level scope and problem statements
- Maintain the intake pipeline and triage logs
- Follow established intake frameworks, templates, and governance processes
Intake Triage Manager - Mandatory Skills:
- 4–7 years of experience in project management, business analysis, or intake/demand management
- Experience supporting cross-functional stakeholders and governance or prioritization forums
- Strong organizational and coordination skills
- Strong coordination and facilitation skills
- Ability to structure ambiguous requests into clear inputs
- Effective stakeholder communication
- Attention to detail and process discipline
Intake Triage Manager – Nice-to-Have Skills:
- Experience in financial services or large enterprise environments
- Exposure to waterfall and agile delivery environments
- PMP, CAPM, or BA certification
- Experience with JIRA/Confluence
- Experience with PowerApps/intake systems
Intake Triage Manager – Assignment Length:
This is a 6 month contract position.
Intake Triage Manager - Start Date:
ASAP
Intake Triage Manager - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position with 3 days in the office.
