Greet students and provide them with accurate and appropriate information, in both official languages. Provide students with guidance and advice on graduate programs offered by the Faculty, the admission process, possible internal and external funding as well as the various regulations, by phone, in person or by email within specified timeframes.
Knowledge of administrative or operational principles, usually acquired through postsecondary training and several years’ experience in a similar role.
Knowledge of academic programs and policies, university services and procedures related to admission, registration, program requirements, etc.
Knowledge of and experience in electronic file management
Experience analyzing academic records
Experience interpreting and applying policies, regulations and procedures
Customer service experience, specifically in the context of academic advising
Experience in bilingual administrative writing
Experience using computer systems (SIS/uoCampus, Imaging, CRM, or similar systems) and platforms and applications such as Windows, word processing software, databases, email and the Internet
Strong skills in interpersonal communication, teamwork and problem solving
Organizational skills; ability to work under pressure and meet firm deadlines
Initiative, autonomy and excellent judgement
Bilingualism – French and English (spoken and written)
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs/week. Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations. Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).