1. Two (2) year Library Technician Diploma reflecting competencies outlined in the CFLA Guidelines for Education in Library Technicians.
2. Two (2) years’ experience providing client service within a customer service environment.
3. Effective customer service skills.
4. Effective communication skills (written and verbal).
5. Effective interpersonal, conflict management and teamwork skills.
6. Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook).
7. Ability to make judgement calls regarding application of library policies and be held accountable for the impact of those decisions.
8. Ability to retain concentration during frequent interruptions, prioritize and stay organized while managing multiple tasks and client demands.
9. Effective critical thinking and decision-making skills.
10. Commitment to lifelong learning and on-going technological and interpersonal skills development.
11. Ability to use general office equipment such as a point-of-sale system, computer printer, digital scanner, photocopier and library related equipment, and a self-checkout machine.
12. Ability to use web editing, integrated learning platforms and social media technologies and stay abreast of trends in digital applications.
13. Demonstrates valuing diversity
