Role Overview
This role leads enterprise business analysis, process diagnostics, and governance assessments across Microsoft 365 environments. You will translate complex workflows, multi-tenant dependencies, and compliance gaps into quantified financial impact, risk exposure, and actionable insights that support Core Modernization objectives.
Key Responsibilities
Enterprise Business Analysis & Process Diagnostics
Lead end-to-end workflow mapping (intake fulfillment
- closure) across M365 and related services
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Conduct structured analysis leveraging:
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BPMN and UML (use case, activity, sequence diagrams)
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Data flow diagrams and logical data models
Perform As-Is / To-Be assessments to identify:
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Operational inefficiencies
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Process fragmentation and handoff gaps
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Automation and optimization opportunities
Governance, Compliance & Risk Analysis
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Perform governance and compliance assessments aligned to:
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ISO 27001, ISO 27701, ISO 42001
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NIST frameworks
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Conduct:
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Privacy Impact Assessments (PIA)
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Threat & Risk Assessments (TRA)
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Develop and maintain:
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Enterprise risk registers (likelihood, impact, financial exposure)
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Control effectiveness evaluations and audit readiness assessments
M365 & Multi-Tenant Governance Analysis
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Assess M365 governance maturity, including:
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Data lifecycle management
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Policy and configuration compliance
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Platform health and audit readiness
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Support Advanced Management for M365 (AMM) assessments:
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Governance, lifecycle, and policy alignment
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Analyze Multi-Tenant Governance (MTG) models:
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Global vs. local policy frameworks
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Cross-tenant data classification and access controls
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Governance inconsistencies and enforcement gaps
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Manual control weaknesses
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Data fragmentation and duplication risks
Financial & Operational Impact Modeling
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Collaboration inefficiencies (time, effort, rework)
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Fulfillment delays and rework “sinkholes”
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Risk exposure and value leakage
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FTE capacity loss
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Financial exposure and cost-of-inaction models
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Ensure traceability through:
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Service logs
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Incident data
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Stakeholder inputs
KPI, Reporting & Data-Driven Insights
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Define KPI frameworks aligned to operational performance, including:
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Fulfillment cycle time
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First-pass success rate
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Audit readiness metrics
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KPI review sessions
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Dashboard-driven insights using Power BI or Tableau
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Real-time performance monitoring
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Trigger-based interventions
Business Case & Transformation Enablement
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Strategic investment business cases
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ROI and FTE optimization models
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Support:
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AI readiness assessments (data trust, governance, auditability)
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Provide structured inputs into:
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Transformation roadmaps
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Prioritized recommendations
Key Deliverables
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End-to-end workflow maps (BPMN/UML)
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Technology and data flow analysis (current state)
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ISO/NIST-aligned risk register and impact models
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M365 governance maturity assessments (AMM + MTG)
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KPI frameworks and dashboard requirements
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Financial impact and FTE capacity models
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Analytical inputs for business cases and transformation roadmaps
Core Capabilities
Business Analysis & Process Excellence
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12+ years of enterprise business analysis and process re-engineering experience
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Advanced modeling expertise:
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BPMN, UML, data flow diagrams
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Requirements management:
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BRDs, user stories, backlog refinement
Governance, Risk & Compliance
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ISO 27001 / 27701 / 42001 gap analysis
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NIST framework mapping
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PIA / TRA execution and audit readiness
M365 & Data Governance
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AMM365 governance assessment experience
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Multi-tenant governance (MTG) modeling
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Experience with governance platforms (e.g., AvePoint)
Data, Reporting & Financial Insights
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KPI development and dashboard reporting (Power BI, Tableau)
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Financial and operational impact modeling
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SQL, data analysis, and validation
Delivery & Methodology
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Agile (Scrum, SAFe), Waterfall, and Lean Six Sigma methodologies
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Strong stakeholder facilitation and workshop leadership
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Cross-functional collaboration and requirements translation
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
Looking for more opportunities? Check out our website at jobs.spiritomega.com
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