Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Hotel Georgia is looking for a Night Manager.
As a Night Manager, you will be responsible to supervises the staff of the entire hotel during the overnight shift and reports directly to the Director of Rooms. The Night Manager is the direct supervisor of the Front Office during the overnight shift. The Night Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Rosewood' policies.
Manage the activities at the Front Office during the overnight shift.
Ensures communications and follow-up with day shift on any complain, guest requests or special requirements.
Tour the hotel and monitor the activities of all other departments
Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met
Personally, handle all guest relocations according to established guidelines.
Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Review late arrivals, next day early arrivals and departures to plan for the next day's activities.
Coordinate arrivals, departures, and billing requirements.
Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assure that all financial and credit procedures are followed.
Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction.
Respond swiftly and effectively in any hotel emergency or safety situation.
Check guest in and out in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged.
Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Process and reconcile charges for overnight parking.
Utilize a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
Works harmoniously and professionally with co-workers and supervisors
Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance.
Perform other tasks and projects as delegated by management.
Keep management fully informed of all activities of the Front Desk operations overnight
Deal effectively with glitches until complete guest satisfaction is obtained
Inform senior management and complete glitch reports and daily follow up
Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
Communicate to all support departments any necessary information or requests
Work with the Accounting Department to ensure policy and procedures are followed.
Maintain confidentiality of guest information and pertinent hotel data and strictly enforce within your departments
Ensure compliance with finance procedures and cash handling policies and banking issues.
Must be able to manage within legislative, budgetary and time constraints on a regular basis
Prepare rooms division daily reporting.
Other duties, responsibilities as assigned.
Minimum five years hotel experience with two years management experience in a similar role. Luxury or ultra-luxury experience is preferred.
Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or work-related experience.
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
Has intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred.
Ability to multi-task in a high volume and demanding environment.
Strong leadership skills and the ability to lead a team, problem solving skills, ability to handle difficult situations and guests.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must have excellent communication skills and be able to read, write, speak, and understand English.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Competitive Salary & Benefits
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
About Rosewood Hotel Georgia
Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.
This fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of “Old World” craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.
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