Client Care Coordinator
Integrity Home Health Services
Fredericton, NB

Integrity Home Health Services

Position Profile

Title: Client Care Coordinator

Under the supervision of: Branch Manager

Date created: June, 2019

Summary

This position is responsible for scheduling home care staff to ensure the delivery of safe, competent care for clients.

Main Duties

  • Coordinates client care requirements by scheduling a caregiver whose qualifications best match the client's requirements based on criteria contained in the referral
  • Obtains and updates employee availability and provides equitable distribution of work while ensuring adequate coverage at all times
  • Responds to client/caregiver/employee inquiries and/or problems immediately, and as appropriate refers to the Branch Manager for necessary follow-up and action
  • Ensures confidential client information is accurate and current
  • Participates in continuous quality improvements in all aspect of the position
  • Strives to continually increase the quality of services provided
  • Strives to continually increase the quality of services provided
  • Performs other duties as required

Skills & Requirements

Education:

  • High school diploma

Experience:

  • Two years scheduling experience
  • Previous experience working in home care would be an asset
  • Strong computer skills

Competencies:

  • Customer service
  • Problem solving
  • Decision making
  • Attention to detail
  • Teamwork
  • Time management
  • Communication skills (bilingualism would be an asset)

Physical Conditions and Capacities:

  • Sitting for extended periods of time

Working Environment:

  • On-call rotation as required to deal with inquiries after hours
  • Dealing with stressful situations

Regional/Provincial Requirements:

  • First Aid/CPR

About Integrity Home Health Services:

Integrity Home Health Services has been providing high quality home health care in New Brunswick communities since 1996. Our headquarters is based in Moncton, with regional offices in Fredericton, Saint John, Miramichi, Grand Falls and Bathurst.

Our mission is to assist all New Brunswickers who wish to remain in their homes with the activities of daily living and or home health care necessary for them to do so for as long as they desire by providing them with the highest quality most reliable services available.

We appreciate your interest in our company! The initial review of applications will begin immediately upon submission. Only those candidates selected for an interview will be contacted.

Job Type: Temporary

Job Type: Full-time

Experience:

  • home care: 2 years (Preferred)
  • scheduling: 2 years (Preferred)