Type of Listing: New Position
About Us:
Since 1986, TPH Plumbing and Heating has served Ottawa and the surrounding area. We are a team of experienced staff and highly qualified technicians. TPH is a strong, energetic, and professional team that consistently meets and exceeds customer requirements and expectations. To help us achieve this, we need to have a strong and supportive construction team.
We’re proud to share that TPH was ranked as one of the Best Places to Work 2024-2026 by the Ottawa Business Journal! This achievement reflects our commitment to fostering a positive, supportive, and growth-oriented workplace. When you join our team, you’re not just taking a job—you’re becoming part of a company that values its people, invests in their success, and celebrates a culture of collaboration and excellence.
About the Role:
The Service Project Manager is responsible for planning and overseeing quoted service plumbing jobs from initial scope through completion, ensuring projects are delivered on time, within budget, and to a high standard of quality. This role combines technical plumbing expertise with project management, client relations, and team leadership to drive the success of the service department.
Responsibilities:
- Work diligently to achieving the group sales target for the year.
- Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling additional service and maintenance offerings.
- Develop and maintain good working relationships with customers, suppliers, and engineers.
- Build and maintain a pipeline of prospective clients and repeat service opportunities within the assigned territory.
- Show the Service/Quoted Service team work that needs to be completed either by drafting pictures/plans or by showing them in person on site.
- Coach and support the technicians and plumbers on site on technical and mechanical subjects.
- Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels.
- Attend and participate in job showings, site visits, pre-quote meeting and post-quote meeting as required, bringing any pertinent information to the office for pricing.
- Conduct proactive outreach to past and prospective clients to generate new quote requests and service leads.
- Preparing and reviewing all quotes and materials for service jobs for accuracy.
- Participate in the presentation of estimates/quotes to senior management.
- Prepare and present proposals to prospective and existing clients to secure new business.
- Negotiate contract terms and pricing with clients to close new business while protecting company margins.
- Develop comprehensive project plans to be shared with clients as well as other employees throughout the company.
- Communicate scope of work to the service team through drawings, plans, or on-site walkthroughs.
- Establish and update records of all correspondence related to service activity.
- Apply technical experience to interpret documentation, specifications, and design drawings.
- Assist in the development of estimating plans to establish estimate/proposal strategies.
- Order and pre-order and organize material, equipment, and subcontractors for upcoming jobs in an efficient manner.
- Planning and overseeing quoted service jobs to ensure they are completed in a timely manner and within budget.
- Represent the company at industry events, trade shows, and networking functions to build brand awareness and generate new business leads.
- Attend project meetings, conferences, corporate events, and training as required.
- Coordinate larger-scale projects.
- Preparation of monthly progress billing and prepare monthly progress updates with upper management.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Support all other departments with service project-related issues.
What You’ll Bring:
- Valid Journeyman Plumber's License strongly preferred; equivalent plumbing/mechanical construction experience will be considered.
- 5+ years of experience in commercial/industrial plumbing.
- 2+ years as a Project Manager in the plumbing industry is an asset.
- Strong knowledge of plumbing terminology and provincial building codes.
- Proven ability to troubleshoot and resolve plumbing issues.
- Excellent client-facing and internal communication skills.
- Solid organizational skills with keen attention to detail and the ability to multitask.
- Proficiency with Microsoft Office applications (i.e. Outlook, Excel, Word, Loop).
- Bilingualism (English and French) is an asset.
What We Offer:
- Balanced work hours
- Competitive salary, benefits package, and pension plan
- Paid vacation time and sick/floater days
- Laptop
- Work vehicle and cell phone
- Annual work boot allowance
Additional Information:
TPH Plumbing and Heating is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.
TPH Plumbing and Heating does not use artificial intelligence (AI) to screen, assess or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.
We thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- service plumbing: 5 years (preferred)
Licence/Certification:
- Red Seal Plumber License (preferred)
Work Location: In person
