Dispatch Clerk
ACI - Air Cargo Inc - Dorval
Dorval, QC

Principle Functions/Responsibilities

· Ensure that all orders entered into the ACI system (received by telephone, email, or fax) are complete and accurate and must contain all pertinent information such as pieces, weight, air waybill reference, volumetric charges and quotes

· Be responsible for notifying customers via phone and email of any service issues and delays related to the movement or routing of their cargo and edit in the remarks section of the order

· Take responsibility for the selection of the appropriate equipment, the maintenance of adequate personnel levels to ensure on-time departures and arrivals. Ensure that drivers and other personnel take the necessary actions to achieve this

· Be responsible for directing, arranging, coordinating and communicating with cartage agents to ensure pick-ups and deliveries have been completed, 3rd party pick-ups/deliveries.

· Have a clear understanding of dimensional and weight requirements to ensure that drivers and warehouse staff build loads for LTL to maximize trailer loading

· Hold responsibility for the security of loads, maintaining the shift log and authorizing drivers’ time sheets.

· Assist claims department in investigating Overages, Shortages, and Damage Reports (O.S.&D.’s) upon request and following up as required

· Effectively manage and communicate with, the city fleet to ensure productivity and timely recovery of cargo

· Advise the Customer Service Manager of any service failures and O.S.&D.’s and assist in follow up to resolve

· Monitor status of loads, trucks, pick-ups and deliveries and promptly update TWM Computer system with arrival times and deliveries of the freight

· Provide and maintain an effective interface between the Station Manager, Company drivers and Owner-operators and report any issues and concerns

· Keep Customer Service and Sales informed of customer satisfaction and competitive information

Job Types: Full-time, Permanent

Salary: $700.00 to $750.00 /week


  • dispatching: 1 year (Preferred)


  • Dorval, QC (Preferred)


  • English (Required)
  • French (Required)