Warranty - Customer Service Coordinator
Landmark Group of Companies
Edmonton, AB
Landmark Homes has a career opportunity for a Customer Service Coordinator
Are you looking to be part of an industry leading, innovative and award-winning team
that makes a difference to the environment and gives back to the community?
Do you want to make a mark in the new home building industry?

About Landmark Homes
At Landmark Homes, we can help you achieve all of these goals and more.
We are a passionate, diverse and dynamic group of professionals who continually
strive to improve the quality of the houses we build while ensuring the best value for
the customer and the community. We pursue this goal through research and
development of innovative products and processes, integration of state of the
art information technology, ongoing education for our entire staff, and a culture of continuous improvement.

Our Corporate Vision is to be a major North American housing solutions provider recognized for sustainability and for leading a revolution in the industrialization of housing construction.

About the Opportunity
As a member of the Warranty Department, the Customer Service Coordinator is accountable for the coordination of all warranty activities and providing an excellent customer service experience for all of our home buyers.
This position will receive and coordinate all incoming emergency calls, email, and faxes from the homeowner and direct to the appropriate trade(s). They will Assist with warranty related invoice auditing and create trade back charges. Coordinate all Warranty Activities by creating homeowner warranty files, input warranty items into the computer, develop and maintain reports summarizing warranty items, issue and distribute approved work orders, monitor completion of work orders, initiate follow up calls to homeowners and trades, and close homeowner warranty files when complete. Attend and participate in on-site demonstrations and information sessions to educate self in respect to new products installed/used in new homes. Document all warranty department processes and procedures, ensuring this documentation is accurate and updated regularly. This role also prioritizes the warranty department workload volumes, and provide daily follow-up with trades and suppliers in conjunction with Warranty Supervisors and customers, to ensure all warranty work required is completed to the customer and company satisfaction.

The Successful Candidate will have the following requirements satisfied;
  • 3+ years of customer service experience.
  • Enjoys multi-tasking.
  • Is highly organized.
  • Has excellent verbal and writing communication skills with the ability to communicate with internal and external customers.
  • Has advanced Microsoft Office and data entry skills.
  • Able to work independently with little or no supervision.
  • Knowledgeable of the residential construction industry.
  • Knowledgeable of building code and safety code requirements.
  • Knowledgeable of Alberta New Home Warranty policies.
What Landmark offers its employees
Landmark offers a competitive Salary, Benefit Package, EAP program, Group RRSP/TFSA Plans, above standard vacation entitlements, Sick/Personal days, and various employee discount programs. We support and encourage professional development growth, and hold various employee events throughout the year.
Don’t let this opportunity pass you by.

We thank all applicants, however only those being considered will be contacted.