At Alata we work for the good of the product which in turn serves our customer and drives their success. Our work revolves around two areas: building out our Alata LINKproduct as well as supporting clients with their application development efforts. We work with an interest in growth – of our skillsets, our product, our customers, our team and ourselves. We support our team members skillset growth through encouraging continual learning opportunities. Our team is made up of several different disciplines: developers (front-end, back-end and full stack), product owners, designers, quality assurance, and support. You may be the next person to join us!
Alata is looking for a Quality Assurance Analyst who will help us develop a quality plan for several products in our portfolio and help to execute on that plan. The analyst will also be responsible for monitoring incoming support requests and performing tier 1 or tier 2 support for our customer base.
What You'll Do
- Develop a quality assurance plan, including automated and manual components, for those products
- Contribute to the execution of the quality plan
- Act as the first point of contact for customer bug reporting and feature requests
- Respond to and/or resolve incoming support tickets in a timely manner
- Triage and escalate support requests to the appropriate teams/people
What You'll Need
- 3+ years of experience testing web applications
- 2+ years of experience using tools like cypress or selenium
- 2+ years of experience writing testing plans and user scenarios
- A related technical degree or diploma
- Must be organized, detail oriented, and self-motivated
- Deep understanding of how browsers and web applications work, ideally with some javascript knowledge
- Have developed frontend automated tests and have worked with front end testing frameworks similar to jest and/or cypress
- Familiarity with Jira Software or similar project management software
- Familiarity with Zen Desk or similar support ticket systems
- Experience writing SQL queries to be able to test systems at the database level
- An understanding of CI and CD practices, and basic awareness of how DevOps pipelines work
- Experience working on an Agile team
Why work with us?
You matter, we support you. We pay competitive wages and benefits, including extended health with a spending account, and dental.
We take care of our people. You get 50% off rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future.
Work/ Life balance is important. You get 3 weeks accrued vacation, a flexible working environment, and wellness time to focus on yourself or your loved ones.
We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.
A dynamic and collaborative work environment.
Alata is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified individuals, visible minorities, Aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
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