Schedule Monday to Friday
Education Level Bachelor's degree in a related field of study.
Career Level Requires 3 years of relevant experience, including one year of supervisory experience.
Job Description JD00135
The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. The Office of the Registrar comprises 8 departments: Student Services, Student Aid & Awards, Student Recruitment, Undergraduate Admissions, Student Records & Systems, Scheduling & Examinations, Student Communications and Central RO Administration and has a staff compliment of approximately 80. This dynamic team works together to provide assistance to students from the beginning of their time at McMaster University until they graduate. We are currently looking to hire a Campus Tour Coordinator / Liaison Assistant in our Student Recruitment department that will use a variety of skills to promote and support the overall strategic plan of the Office of the Registrar. The ideal incumbent will demonstrate excellent organization skills, customer service, leadership and resourcefulness.
Responsible for coordinating, implementing, and managing the daily operations of the regular campus tour program ensuring professional customer service and delivery of information to visitors. Liaises with internal and external departments to ensure compliance and effective delivery of services.
Purpose and Key Functions:
Ensure that campus tours are coordinated, implemented, and managed according to established University policies, procedures, and guidelines.
Greet visitors, answer or redirect general inquiries in person, by telephone and via email and respond independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
Liaise with various University staff to accommodate the needs of campus tour visitors.
Create job postings for recruiting University student tour guides.
Prepare and distribute tour guide application packages.
Interview and hire the student tour guide team.
Ensure that all on-boarding paperwork for temporary staff is completed and processed.
Develop and deliver training programs for temporary staff.
Prepare weekly payroll for temporary staff including inputting hours into the payroll system.
Plan, schedule, and organize tour bookings, and determine the staffing resources required.
Initiate and monitor tour guide sign up.
Document and review the performance of tour guides.
Update, maintain, and verify information in a variety of spreadsheets and databases.
Write a variety of documents such as correspondence and reports.
Update and maintain information on websites and social networks.
Provide accurate statistical information pertaining to the campus tour program, and publication requests for both internal office and campus-wide reports.
Review and process all electronic campus tour feedback forms, and escalate items of note to senior staff.
Update and maintain the department bulletin board ensuring points of interest that have occurred recently at the University are highlighted.
Provide administrative, organizational, and planning support for major visit events throughout the year including, but not limited to, preparing printed promotional material and information packages, and assisting with set up and take down for events.
Provide assistance to campus visitors with travel arrangements and accommodations.
Review various documents for errors including brochures, reports, and correspondence.
Process and track handbook requests.
Monitor inventories of office, travel, and special event supplies.
Ship packages of University promotional material and publications to high schools and other relevant destinations.
Ongoing responsibility for hiring and supervising 10 or more casual employees at any one time.
Please note this opportunity would be considered a career growth opportunity for internal UNIFOR applicants.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is strongly committed to employment equity within its community and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates including women, persons with disabilities, First Nations, Métis and Inuit persons, members of racialized communities and LGBTQ-identified persons. If you require any form of accommodation throughout the recruitment and selection procedure, please contact the Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247).