Job Description:
We are seeking a highly motivated and experienced Customer Service Representative with a strong background in telesales to join our team.
The ideal candidate will have a proven track record in telesales, demonstrating exceptional confidence in interacting with clients over the phone. While this is primarily a customer service role, the ability to effectively communicate with merchants and clients via phone is crucial to providing the best possible service and support.
Why Join Us?
❖ Competitive Compensation: We offer an industry leading package with additional benefits.
❖ Professional Growth: Opportunities for advancement within a growing company.
❖ Supportive Team Environment: Work with a dedicated team of professionals who are passionate about what they do.
❖ Training & Development: Ongoing training to help you refine your skills and stay ahead in the industry.
Qualifications:
➔ Outbound Sales Experience: Minimum of 2 years of proven tele-sales experience, with a strong emphasis on phone-based client interactions, even in a customer service capacity.
➔ Confidence and Communication: Exceptional verbal communication skills with the ability to engage clients confidently and effectively over the phone.
➔ Customer-Centric Approach: Demonstrated ability to build rapport with clients, understand their needs, and provide tailored solutions to enhance their experience.
➔ Problem-Solving Skills Strong ability to think on your feet and provide creative solutions to client challenges.
➔ Technical Proficiency: Experience using CRM systems and other customer service-related software tools.
➔ Adaptability: Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to changing business needs.
Preferred Qualifications:
❖ Previous experience in a customer service role with a focus on telesales or heavy phone interaction within a sales, collections or similar environment.
❖ Proficiency in using CRM software, managing email, and general computer literacy.
❖ Bilingual abilities are a plus.
Key Responsibilities:
➔ Client Interaction: Handle inbound and outbound customer service calls with professionalism and confidence, ensuring a positive experience for every client.
➔ Problem Resolution: Address customer inquiries, resolve issues, and provide tailored solutions in a timely and efficient manner, with a focus on enhancing customer satisfaction.
➔ Proactive Communication: Use your telesales experience to proactively reach out to clients when necessary to offer support, gather feedback, and ensure their needs are met.
➔ Product Knowledge: Maintain a deep understanding of the company’s products and services to confidently and accurately assist clients with their inquiries.
➔ Customer Relationship Management: Utilize CRM software to track interactions, manage customer accounts, and follow up on customer service issues.
➔ Cross-Departmental Collaboration: Work closely with other teams, such as sales and technical support, to ensure customer issues are fully resolved and satisfaction is achieved.
Applicant Privacy Notice:
We value your privacy and are committed to protecting your personal information. Before applying, we encourage all applicants to review our Applicant Privacy Policy
https://www.unitypayments.ca/applicant-privacy
By submitting your application, you acknowledge that you have read and understood the terms outlined in the policy regarding the collection, use, and storage of your personal data.
Job Types: Full-time, Permanent
Pay: $50,000.00-$67,000.00 per year
Additional pay:
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Please note this is an In Office position. There is NO remote work. Please respond "Okay" or "I Understand" to acknowledge this section.
Experience:
- Customer service: 2 years (required)
Language:
- French (required)
- English (required)
Work Location: In person
