Join a team that keeps commercial fleets moving.
TruckPro / OK Tire Etobicoke Truck Centre is an established, full-service commercial truck repair facility serving a wide range of fleet customers throughout the GTA. We are looking for an experienced, customer-focused Fleet Service Advisor who thrives in a fast-paced environment and enjoys balancing customer service, technical coordination, and operational efficiency.
You will be a key link between our fleet customers, technicians, suppliers, and management team, ensuring repairs are completed efficiently, accurately, and with exceptional communication throughout the entire service process.
Compensation: $70,000–$80,000 annually (based on experience)
Job Type: Full-Time | Permanent
What You'll Do
As a Fleet Service Advisor, you will coordinate the repair process from vehicle arrival through delivery while ensuring an exceptional customer experience. Working closely with the Service Manager, technicians and fleet customers, you will help maximize shop productivity, maintain workflow, and ensure repairs are completed accurately and on schedule.
Key Responsibilities
Customer Service & Fleet Communication
- Serve as the primary point of contact for fleet customers throughout the repair process.
- Build strong relationships through proactive communication, timely updates, and professional service.
- Explain repair recommendations, maintenance requirements, timelines, and costs clearly and confidently.
- Handle incoming calls, emails, and customer inquiries promptly and professionally.
- Identify opportunities to improve customer satisfaction and strengthen long-term fleet relationships.
Service Coordination
- Open, build, and manage repair orders.
- Schedule repairs and coordinate workflow with technicians and shop leadership.
- Monitor repair progress and communicate any changes to customers.
- Verify warranty coverage, service campaigns, customer history, and payment arrangements.
- Maintain accurate service schedules and ensure repair information is updated in real time.
Workflow & Shop Performance
- Help drive labour productivity and shop efficiency through effective scheduling and coordination.
- Review and manage Work-in-Progress (WIP) daily to support timely invoicing and performance targets.
- Monitor repair status to ensure work is completed accurately and on schedule.
- Collaborate with technicians and the Service Manager to resolve delays and improve workflow.
- Support continuous improvement initiatives that enhance shop operations and customer experience.
Technical Support
- Review technician inspection reports and recommendations for completeness and accuracy.
- Prepare estimates and repair quotations.
- Source parts and coordinate with suppliers as required.
- Utilize available technical resources and software to identify maintenance requirements and support repair recommendations.
What You Bring
Experience
- Minimum 4 years of experience in a Service Advisor, Fleet Service Advisor, or similar customer service role within the automotive, truck or fleet, repair industry.
- Post-secondary education is considered an asset.
- Experience working in a high-volume repair environment is preferred.
Technical Skills
- Excellent customer service and relationship-building abilities.
- Strong written and verbal communication skills.
- High level of computer proficiency, including Microsoft Outlook and web-based applications.
- Experience using shop management and technical software such as:
- Mitchell
- Autoserve1
- Identifix
- Other industry-related systems
Professional Skills
- Exceptional organization and time management.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- Positive, proactive attitude with a commitment to continuous improvement.
- Ability to build trust with customers, technicians, suppliers, and management.
- High level of accuracy and attention to detail.
- Self-motivated with strong follow-through and accountability.
Work Environment
- Fast-paced commercial vehicle repair facility.
- Frequent interaction with customers, technicians, suppliers, and fleet managers.
- Combination of office administration and active shop-floor coordination.
- Occasional exposure to noise and shop conditions while communicating with technicians.
Why Join TruckPro / OK Tire Etobicoke Truck Centre?
- Competitive salary
- Flexible schedule
- Monday – Friday operation (day shift only)
- Stable, full-time permanent position
- Professional, supportive team environment
- Modern repair facility with advanced technology
- Ongoing training and development opportunities
- Opportunities for career growth within a growing organization
If you enjoy delivering exceptional customer service while helping keep commercial fleets operating efficiently, we'd love to hear from you.
Apply today and become part of a team that takes pride in keeping businesses moving.
Job Type: Full-time
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Etobicoke, ON M8Z 5K2: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Advisor: 4 years (required)
Work Location: In person
