Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.
Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.
Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and opportunities for ongoing learning and professional growth.
The Purchasing and Billing Administrator within the Orthotics and Prosthetics department is a multifaceted position accountable for all Billing, Purchasing, and Collections responsibilities and providing support with Client Scheduling. The scope of responsibilities of this role will be dynamic and dependent on the point in time needs of the front office. The Purchasing and Billing Administrator will be responsible for the following tasks:
Billing:
- Obtain and coordinate funding (ADP, client and/or 3rd party) for client devices treatments including ensuring estimates are completed correctly, processing / submitting / correcting / resubmitting / following up on funding claims, creating/maintaining updated client financial files and maintaining active case list
- Liase with clinicians, client/families and 3rd party funders to inquire about payments and answer billing related questions
- Assesses reports regularly to identify outstanding payments
- Reviews the ADP holding report identifying approvals, non-approvals, and payments
- Process payments for dispensed items (including obtain client signatures for proof of delivery)
- Process invoices/credits using O&P software and Meditech including ADP e-billing submission
Purchasing:
- Supports purchasing and procurement-related activities, as assigned, including order coordination, purchase order tracking, and follow-up on back orders and discrepancies.
- Support the maintenance of purchase orders, stock and inventory of materials and components
- Act as the O&P software product database administrator
Other responsibilities:
- Leads quality improvement projects with the goal of optimizing the operational efficiency of administrative tasks within the Orthotics and Prosthetics department
- Provides project management support for priority projects within the Orthotics and Prosthetics department
- Provides support for Client Appointment Management, including front desk reception, registration of clients, scheduling client appointments, coordination of interpreters and processing of referrals
Qualifications:
- Completion of Community College Diploma – Office Administration (Medical) or equivalent
- Minimum 2 years’ experience in reception/scheduling in a healthcare environment
- Proficient verbal, written and listening communication skills in the English language
- Strong problem solving, customer relations, telephone etiquette and organizational skills
- Excellent coordination and time-management skills
- Ability to work in an area with a high volume of work, frequent interruptions & noise
- Demonstrated ability to work effectively in both a team environment & independently
- Discretion with regards to security and confidentiality of information
- Proven intermediate computer knowledge of MS Office programs, electronic file management
- Meditech and/or O&P software estimate/billing experience an asset
- Tact, diplomacy, a professional demeanor and willingness to assist others
- Proven ability to work effectively in a fast-paced environment, manage competing priorities, and adapt to changing operational needs
