Established in 2017, Furnace Family is a leading HVAC and Plumbing service provider in Edmonton, owned by ATCO Energy Ltd. We are committed to quality installation and exceptional customer service.
Our team prides itself on professionalism and reliability.
We understand that when the need arises and our customers’ families' comfort and safety are at stake, they need help right then and there, which is why Furnace Family, Home Services by ATCO is rated so highly. We’re dedicated to offering installation & repair services for residential Hot Water Tanks, Tankless Water Heaters, & Water handling equipment, toilets, faucets, drains and water Purification products.
Job Description:
We are seeking a skilled and reliable Service Technician to join our growing team. As a
Service Technician, you will be responsible for troubleshooting, diagnosing, repairing, and
maintaining residential HVAC systems. You will ensure all work is completed safely, efficiently,
and in accordance with industry standards and company policies.
Key Responsibilities:
- Perform maintenance, diagnostics, and repairs on hot water heaters,tankless,toilets, and all plumbing related equipment
systems, including furnaces, air conditioners, and other related equipment.
- Respond promptly to customer service calls and provide professional, courteous support.
- Conduct inspections to identify potential issues and recommend appropriate solutions.
- Install, test, and calibrate equipment when necessary.
- Provide clear, detailed explanations of service work to customers, ensuring their understanding and satisfaction.
- Maintain accurate records of work performed, including parts used and time spent on jobs.
- Adhere to safety guidelines and comply with company and industry standards.
- Keep company tools, vehicles, and equipment in good condition.
Qualifications:
- Minimum 2 years of Plumbing service or repair experience preferred.
- Journeyman Plumber, Gas fitter B class required.
- Strong knowledge of residential Plumbing systems and components.
- Ability to troubleshoot and solve technical issues independently.
- Excellent communication and customer service skills.
- Valid driver’s license with a clean driving record.
- Subject to a criminal background check.
- Ability to work in various weather conditions and comfortable with physical tasks (e.g., lifting, bending, climbing ladders).
What We Offer:
- Competitive wages and comprehensive benefits.
- Opportunities for growth and advancement
- A positive work environment where we value training and support continuous learning.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
Licence/Certification:
- Journeyman Plumber/Gas fitter (required)
Work Location: In person
Job Type: Full-time
Pay: $38.00-$45.00 per hour
Work Location: In person
