Overview:
Join our team at a locally owned and operated power sport dealership in Thunder Bay, serving a wide range of vehicles and equipment. As a Power Sports Service Advisor, you will play a crucial role in providing exceptional customer service and facilitating smooth interactions between customers and service technicians. If you have a passion for the outdoors, customer service, and sales, this position offers the opportunity to work in a dynamic environment where your skills will be valued.
Requirements:
- Excellent organization and project management skills
- Excellent communication and customer service
- Must love the outdoors
- decision-making, and proactive problem-solving abilities.
- Ability to effectively communicate with mechanics, customers, and management team members.
- Previous experience or knowledge in powersports or automotive mechanics or a related field is preferred.
- The ability to learn and utilize software is an advantage.
- Strong customer service, interpersonal, and communication skills are essential.
Responsibilities:
- Greet customers warmly and direct them to the appropriate path.
- Consult with mechanics to discuss necessary repairs and explore cost-effective alternatives.
- Utilize your knowledge of our products and services to upsell and provide detailed information on available parts and service options.
- Answer customer inquiries regarding service outcomes, schedule appointments, vehicle drop-off, and pick-up.
- Offer advice on warranty coverage, cost-saving opportunities, and the benefits of proactive maintenance.
- Manage the dealership's workflow efficiently by overseeing schedules and appointments.
- Communicate with customers regarding service updates or vehicle pick-up schedules.
- Foster positive relationships with customers to encourage repeat business.
- Ensure accurate communication of service details, costs, and process payments effectively.
- Collaborate with service technicians on parts ordering and inventory management.
If you are enthusiastic about providing top-notch customer service in a fast-paced environment while utilizing your mechanical knowledge and sales skills, we encourage you to apply for the Service Advisor position. Join us in delivering exceptional service experiences to our valued customers while contributing to the success of our dealership.
Job Type: Full-time
Pay: $25.00-$29.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible language requirement:
Application question(s):
- Rate yourself on a scale of 1 to 5 for customer service?
- Rate yourself on a scale of 1 to 5 for organization and project management?
Work Location: In person
