Program Manager, Departmental Communications
York Region
Newmarket, ON
Reporting to the Manager, Environmental Promotion and Education, is responsible for providing expert advice, consultation and support for departmental communications needs; leading the development, implementation and continuous improvement for departmental communication projects and processes; aligning and implementing communications with departmental engagement and creative services requirements; participates in performance planning activities and supports management in the development and implementation of performance plans; provides guidance and communications support to senior management; leads, develops and implements crisis and emergency communication for the department; identifies and supports project needs in conjunction with internal stakeholders; supports and leads project management for department communication projects and in the development of communication campaigns.


  • Leads departmental communication program components including projects, process, procedures and guidelines.
  • Develops, implements, monitors and continually improves departmental communications processes and procedures.
  • Creates metrics and measures to track communications projects and initiatives.
  • Leads crisis and emergency departmental communications and develops protocols in collaboration with other branches and Corporate Communication to plan and implement.
  • Liaises with department management, Corporate Communications and other internal and external stakeholders as needed to address the needs of the department for key messages, reputation management.
  • Assists the Manager in developing annual business/work plans and in developing service plans and staffing proposals.
  • Provides input into budget and business plan development, policies and procedures.
  • Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
  • Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required
  • Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
  • Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.

  • Successful completion of a University Degree in Communications, Journalism, Public Relations or related field or approved equivalent combination of education and experience.
  • Minimum three (3) years’ of demonstrated experience in communications, development and implementation of communication plans and demonstrated minimum of one (1) year of direct supervisory experience.
  • Experience communicating with senior management and providing communications advise on sensitive materials.
  • Ability to synthesize complex information and present it in a clear, concise manner.
  • Exceptional verbal, written and presentation skills.

Please apply online by November 20, 2019 at 4:30 p.m. We thank all candidates for their interest, however only those selected for an interview will be contacted via email.