Join us as a Seasonal Guest Services - Front Desk Agent at Rawley Resort Spa and Marina!
At Rawley Resort, Spa & Marina, you will find a secret escape that welcomes you. This luxury resort is located in Port Severn, Gateway to Muskoka.
Seasonal Part Time/Full Time: June to October
- Must live in Ontario (surrounding towns/cities)
- Must have reliable transportation to and from work (on-site accommodations unavailable)
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Process and verify all guest check-ins and secure payment. Coordinate with Housekeeping to track room status and guest concerns. Supply guests with directions and information.
Speak using clear and professional language; answer telephones using appropriate etiquette. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisor.
Specific Job Knowledge, Skills and Abilities:
- Minimum 1 year of customer service experience
- Ability to maintain professionalism under pressure
- Basic computer knowledge with strong math and accounting skills
- Minimum education: High School Diploma
- Preference given to candidates with Post Secondary education in the Hospitality field
- Positive attitude and willingness to learn in a team environment
- Problem solver and detail oriented
- Must be able to work a flexible schedule including weekends, holidays and overnight
Expected start date: 2021-05-31
Job Types: Full-time, Part-time, Contract
Salary: From $15.50 per hour
- customer service: 1 year (preferred)