Are you interested in helping people, in making a difference in their lives and in solving problems?
As a Customer Service Representative, you’ll be working in a multilingual team, providing assistance to customers, clients and providers from around the world. You will act as a resource person for the patient, family members, and medical facilities for policy benefits and coverage information. You are also responsible for pre-approving medical tests and providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while recording the interactions and transactions in the claims system and ensuring a superior level of customer service.
Excellent verbal and written communications skills in French and English; Spanish is a huge asset with possibility of a premium ;
A college diploma (or equivalent) combined with experience in customer service;
Work experience in customer service;
Proficiency in the Microsoft suite of products;
Ability to work efficiently with people in a fast-paced, team-based environment
Have good problem-solving skills;
Available days, evenings and weekends;
Show empathy, understanding, patience and attention to detail, while being professional and resourceful.
We offer you:
Global Excel offers more than a position;
We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
Please reach out to your local HR department if you would like to know more about benefits offered in your site.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: