Job Title: Server Support
Location: The Iron Cow
101 York Blvd. Hamilton, ON.
Reports to:
General Managers, Director of Hospitality
Summary Of Position:
The Server Support plays a key supporting role in ensuring smooth and efficient service throughout the restaurant. This person will be detail-oriented, hardworking, and passionate about hospitality. The right candidate will take pride in maintaining a clean and organized environment, working collaboratively with the front-of-house team to create memorable guest experiences. Prior experience in a fast-paced restaurant is an asset, though a strong work ethic and a team-first attitude are most important.
Equity Commitment
Our House Hospitality Company (OHHC) takes its responsibility as an employer and is committed to equal opportunity. We are committed to the principle of equal employment opportunity for all and to providing employees with a work environment free of discrimination and harassment. OHHC is committed to upholding the highest of standards in relation to internal equity, inclusion, diversity and anti-racism. We offer the opportunity to all staff members to assist in the recruitment practices used within our operation. This includes, but not limited to: sharing job opportunities, challenging recruitment standards, inclusion in group interviews and participation in unique professional development opportunities. We will take steps necessary to ensure that our vision and values are upheld internally. We understand that Diversity and Inclusion are not simply buzzwords and need to be understood and taken seriously within the business. We strive to be inclusive in all hiring practices, training and development provisions. We understand that true inclusion removes all barriers, discrimination and intolerance. When applied properly in the workplace, it is natural for everyone to feel included and supported.
Responsibilities (include but are not limited to):
Guest Commitment and Relations:
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Greet all guests with a friendly, welcoming demeanor when entering or exiting the dining room
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Assist in maintaining a polished and professional dining room throughout service
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Anticipate guest needs by staying attentive to the flow of service
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Refill water glasses and reset tables swiftly and accurately
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Ensure guest comfort by responding promptly to requests and communicating them to the appropriate team member
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Support the Server team in enhancing the overall guest experience
Communication:
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Maintain clear and respectful communication with team members across all departments
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Approach service with a calm, collaborative spirit to support a positive work environment
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Listen actively to direction and feedback from team leads, and act with efficiency and professionalism
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Prioritize tasks effectively to assist in smooth, uninterrupted service
Product Knowledge and Guest Interaction:
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Demonstrate a deep understanding of the food and beverage offerings to assist with guest inquiries when needed
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Communicate any dietary restrictions or guest preferences to the appropriate team members
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Ensure all interactions with guests are friendly, respectful, and supportive of the Server’s lead
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Alert management immediately to any guest concerns or service issues
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Maintain awareness of special events, menu changes, and daily features
Service Tasks:
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Clear, clean, and reset tables promptly and neatly
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Maintain cleanliness and organization of service areas including polishing cutlery, stocking glassware, and folding napkins
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Assist with restocking of server stations and replenishment of restaurant inventory
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Execute all side duties and closing responsibilities as assigned
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Deliver food to guests and represent the dishes appropriately using product and brand knowledge
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Support the entire team with a collaborative, all-hands-on-deck attitude
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Follow all hygiene and food safety guidelines as outlined in training
Required Experience
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1–2 years experience in a high-volume, fast-paced restaurant environment preferred
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Experience in a support or runner role an asset
Required Skills
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Strong attention to cleanliness, timing, and detail
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Ability to follow instructions and take direction in a fast-paced setting
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Friendly, guest-focused attitude and commitment to teamwork
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Ability to remain calm and composed during busy service periods
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Excellent communication skills and professional demeanour
