We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
You’ll work in a fast- paced Contact Centre where you’ll use your knowledge of CIBC’s card products to support clients as they manage their day-to-day banking needs. As a Customer Care Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about their credit cards. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized credit card solutions.
The start date for this position is February 28th, 2022. Our Contact Centre at 750 Lawrence Avenue West, North York, ON is open from Monday to Sunday, 7:00 AM to 12:00 AM EST, you must be flexible to work within these hours.
We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.
Agent @ Home Program Requirements;
Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
How You'll Succeed
Client Engagement - Offer an exceptional client experience by providing support to clients and helping them manage their credit card products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.
Problem Solving - Listen, ask questions, and put yourself in the client’s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions.
Product Knowledge – Deeply understand CIBC’s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively suggest credit card options that will help clients achieve their financial goals.
Ability to Multi-task – Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client.
Who You Are
You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You engage with your heart and mind . You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.firstname.lastname@example.org
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.
Toronto-750 Law Ave. W., E10