DUTIES & RESPONSIBILITIES:
- Coordinate and schedule surgical/procedural bookings in Epic, ensuring all required information is complete and accurate.
- Review booking requests and required documentation for completeness, accuracy, and appropriateness prior to scheduling
- Liaise with surgeons' offices, clinics, and interdisciplinary teams regarding scheduling requests, changes, cancellations, and booking requirements.
- Manage schedule revisions, urgent additions, cancellations, and reallocations while balancing clinical priorities and resource availability.
- Responsible for all telephone communications; screening incoming inquiries.
- Monitor surgical and procedural schedules to identify conflicts, booking discrepancies, capacity concerns, and potential operational issues.
- Collaborate with clinical and administrative teams to optimize schedule utilization, patient flow, and access to services.
- Maintain and update scheduling records and booking information in accordance with departmental procedures.
- Communicate schedule changes in a timely manner to affected stakeholders.
- Review, validate, and reconcile completed surgical and procedural case records in Epic to ensure documentation accuracy, completeness, and data integrity
- Investigate, follow up on, and resolve discrepancies related to bookings, patient information, case documentation, and procedural records.
- Generate, maintain, and distribute reports required for operational, quality, and reporting purposes.
- Support departmental quality improvement initiatives through ongoing monitoring of scheduling practices and data accuracy.
- Maintain confidentiality and comply with hospital policies, procedures, and privacy legislation
- Participate in testing, implementation, and optimization of scheduling and information management processes within Epic and other departmental systems.
- Reviews completed surgical and procedural records to ensure all case information is accurately documented, reconciled, and captured within Epic for reporting and operational purposes; investigates discrepancies and follows up with appropriate stakeholders as required
- Acts as a resource to clinical and administrative staff regarding booking processes, scheduling standards, and Epic scheduling workflows.
- Performing general office and data entry duties when required.
QUALIFICATIONS:
- Medical terminology certificate required
- Recent Clerical/administrative experience in healthcare setting is required
- Demonstrated experience using Epic for surgical/procedural scheduling and case management required
- Strong attention to detail and commitment to accuracy
- Ability to manage competing priorities in a fast-paced environment
- Strong communication, interpersonal, organizational, and customer service skills
- Must be able to work independently and as part of a team and be able to prioritize workload and meet deadlines
- Excellent keyboarding/computer skills with a demonstrated attention to detail and a high level of accuracy
- Proficiency with Microsoft Office applications.
- Experience reviewing clinical documentation and ensuring data accuracy and completeness required
- Demonstrated record of reliable attendance, punctuality, and dependability in a professional work environment.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
