The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include capacity governance, operational planning, Captimus management, and ensuring capacity accuracy, operational compliance, financial rigor, and customer satisfaction.
The Manager, Business Operations eCommerce manages the strategy and execution of store capacity programs across Walmart Canada's omnichannel network. This role involves governing capacity standards, maintaining system integrity, controlling operational risks, and ensuring capacity data accuracy and compliance with established operational and financial standards.
Operational planning focuses on Store capacity needs, with the manager developing processes, standards, and tools to optimize capacity utilization and resource efficiency . The manager collaborates with stakeholders to drive program expansion and scalability, ensuring alignment with business goals and profitability. This position also supports the development of capacity optimization initiatives by leveraging industry best practices.
The manager oversees the governance and administration of Captimus, including capacity configuration, data validation, issue resolution, and process improvements and reports on program performance to senior leadership, identifying metrics and addressing blockers.
Responsibilities also include supporting financial activities such as budget development, and expense management while ensuring compliance with payment processes, as well as the development of business cases, recommendations, and capacity solutions that support omnichannel growth and operational readiness .
The role requires cross-functional collaboration with teams such as Store Operations, eCommerce, Market Fulfillment, Product, Technology, Operations, Data & Analytics, and Finance to achieve strategic objectives and support capacity-related initiatives .
Additionally, the manager may develop and implement customer value propositions, driving project outcomes by leveraging data insights and continuous improvement initiatives. The goal is to enhance customer experience and market share while maintaining agility to adapt to shifting business priorities.
- This is a high-impact role at the intersection of strategy, operations, analytics, and technology, with the opportunity to shape Walmart Canada’s omnichannel network. The successful candidate will influence capacity strategy and scalable solutions that drive customer experience, operational excellence, profitability, and sustainable business growth.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.
L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
