JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is seeking enthusiastic Guest Services Representatives to join our team at Metropolis at Metrotown for the upcoming holiday season. In this customer-facing role, you'll be the welcoming face of one of Canada's premier shopping destinations, creating memorable experiences for thousands of visitors during the busiest retail period of the year. This part-time seasonal position runs from October through December 2024 and offers an excellent opportunity to gain valuable experience in retail property management while contributing to the success of one of Metro Vancouver's most iconic shopping centers.
What This Job InvolvesDelivering Exceptional Customer Experiences
As a Guest Services Representative, you will ensure every customer interaction is conducted in a professional, courteous, and efficient manner. You'll serve as the primary point of contact for shoppers seeking information, assistance, and support throughout their visit to Metropolis at Metrotown.
Key Responsibilities:
Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities to provide accurate, helpful information to guests
Create memorable customer experiences through proactive, excellent service that exceeds expectations
Interact professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre community
Manage gift card sales transactions and perform accurate end-of-day cash reconciliation procedures
Display a consistently positive attitude in all communications, both in-person and via other channels
Foster strong relationships with retail tenants and educate them on available centre services and programs
Provide clear directions, information, and answers to mall-related inquiries with patience and clarity
Stay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experience
Operate the Guest Services kiosk efficiently, maintaining organization and professional presentation standards
Support the Marketing Department in executing promotional activities, special events, and seasonal campaigns
Understand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergencies
Participate in special projects and perform additional duties as assigned to support overall centre operations
Sound Like You?Required Qualifications:
High School diploma or equivalent
Previous customer service experience preferred
Positive attitude and strong commitment to providing excellent customer service
Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel
Capable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalism
Strong written and verbal communication skills; multilingual abilities are considered an asset
Proficient in conflict resolution and de-escalation techniques
Friendly, approachable, proactive, and solution-oriented personality
Above-average computer skills and comfort with point-of-sale systems
Flexibility to work weekends, evenings, and holidays as required during the seasonal period
What You Can Expect From UsAt JLL, we're committed to creating a workplace culture that attracts, develops, and retains the best people. As a Guest Services Representative, you'll gain valuable experience in retail property management while contributing to the success of one of Metro Vancouver's most iconic shopping destinations during its most exciting season.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is used for processing in connection with JLL's recruitment process. For additional details, please see JLL's Privacy Statement at https://www.jll.ca/en/privacy-statement.
Accommodation Requests
If you require accommodation at any stage of the application or interview process, please contact us at [appropriate contact email/phone].
JLL is committed to employment equity and encourages applications from all qualified candidates. We are an equal opportunity employer and value diversity in our workforce.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
