Job Description:
Service Advisor (Richmond, BC)
No Evenings | Strong Pay Plan | Career Growth
We’re looking for an experienced Service Advisor to join a busy dealership service team in Richmond.
This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience.
This is not an entry-level service role. We’re looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.
What You’ll Do
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Greet customers and guide them through the service process
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Open, manage, and close repair orders accurately
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Explain recommended repairs clearly and professionally
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Work closely with technicians, parts, and service leadership
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Keep customers updated throughout the repair process
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Help maintain strong CP hours per RO
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Support a high NPS/customer satisfaction experience
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Build long-term customer relationships through trust and follow-through
What You Bring
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Previous Service Advisor experience in an OEM dealership
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Strong understanding of repair orders, service workflow, and customer follow-up
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Proven ability to deliver strong customer satisfaction results
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Strong communication, organization, and problem-solving skills
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Detail-oriented, punctual, and professional
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Comfortable working in a fast-paced dealership environment
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CDK experience is an asset
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A second language is an asset, but not required
Why Join
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Busy service department with steady customer traffic
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Strong earning opportunity tied to performance
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No evening shifts
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Health and dental benefits
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Vacation starting at 3 weeks
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Career growth and promote-from-within culture
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Ongoing training and development
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Employee Investment Program with a guaranteed return
If you’re an experienced dealership Service Advisor who knows how to deliver strong customer service, manage repair orders, and drive service performance, we’d like to connect.
